---
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title: Simplify Score Analysis with AI-Powered Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_csi_score_insight.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_score_insight.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 67b69c764cd664ee419f95903c4907caa4bc68a8d58296b77c1d0a41316c7ace
description: Understand the factors driving CSI score trends by using Insight Summary. This AI-generated summary provides an immediate explanation of the top two composite scores that impacted the all-up CSI score during a period. Powered by Tableau Next's Metric Insight Summaries, these insights provide clarity on how specific dimensions influence CSI scores to build company-level decision confidence.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Simplify Score Analysis with AI-Powered Insights

Understand the factors driving CSI score trends by using Insight Summary. This AI-generated summary provides an immediate explanation of the top two composite scores that impacted the all-up CSI score during a period. Powered by Tableau Next's Metric Insight Summaries, these insights provide clarity on how specific dimensions influence CSI scores to build company-level decision confidence.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note CSI Score is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/?_ga=2.247987783.1372150065.1709219475-629000709.1639001992). Use of this pilot or beta service is at the Customer's sole discretion.

**When:** CSI Score is available starting in March 2026.

**How:** To enable CSI Score (beta), contact your Salesforce account executive.

![AI Insights.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/analytics/rn_csi_score_insights.png)

#### See Also

- [_Salesforce Help_: Work with CSI Overview](https://help.salesforce.com/s/articleView?id=analytics.csi_score_work_overview.htm&language=en_US)
- [_Salesforce Help_: Enable Metric Insight Summaries in Tableau Next](https://help.salesforce.com/s/articleView?id=analytics.csi_score_work_overview.htm&language=en_US)
- [_Salesforce Help_: About Metric Insight Summaries](https://help.salesforce.com/s/articleView?id=analytics.tua_metric_insight_summaries.htm&language=en_US)