---
schema_version: "1"
id: b62bfa025f0ccda04af64fb8b2a4f6a3807ade751749a8b0d166709181cb8078
title: Customize CSI Score to Your Business Strategy
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_csi_score_customization.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_score_customization.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 35102139c7d4a4573a39f7ce242d23f16b62991575cd98a53cf83bb2472e9e09
description: Every business defines customer success differently. Serve these unique business requirements by cloning or extending the CSI Score semantic model. Map extra data model objects (DMOs) to include proprietary signals in the semantic layer. Modify calculated fields, adjust metric weights, and add KPIs to tailor composite scores and the all-up CSI score.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Customize CSI Score to Your Business Strategy

Every business defines customer success differently. Serve these unique business requirements by cloning or extending the CSI Score semantic model. Map extra data model objects (DMOs) to include proprietary signals in the semantic layer. Modify calculated fields, adjust metric weights, and add KPIs to tailor composite scores and the all-up CSI score.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_note.png)

Note CSI Score is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/?_ga=2.247987783.1372150065.1709219475-629000709.1639001992). Use of this pilot or beta service is at the Customer's sole discretion.

**When:** CSI Score is available starting in March 2026.

**How:** To enable CSI Score (beta), contact your Salesforce account executive.

#### See Also

- [_Salesforce Help_: Customize CSI Score](https://help.salesforce.com/s/articleView?id=analytics.csi_score_customisation.htm&language=en_US)