---
schema_version: "1"
id: 3ac8492bdcc143027a5bad3d596b8665d3cb44026e838198bc2d69c06f583dfa
title: Access More Industries Components in Agentforce Communications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_comms_access_additional_industries_common_components.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_comms_access_additional_industries_common_components.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a98fbf66792bdd566d090588ac345373fed4c6dd51d6c15519dabbac8ff7713f
description: Standardize processes and streamline workflows with a new suite of common components in Agentforce Communications, formerly Communications Cloud. These modular tools integrate into your architecture, helping you expand across verticals without requiring add-ons.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Access More Industries Components in Agentforce Communications

Standardize processes and streamline workflows with a new suite of common components in Agentforce Communications, formerly Communications Cloud. These modular tools integrate into your architecture, helping you expand across verticals without requiring add-ons.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Agentforce Communications.

**Why:** You can use any of these common components that integrate into your existing environment.

- Action Plans – Capture repeatable business tasks using templates.
- Advanced Program Management – Simplify daily tasks for agencies and institutions.
- Care Plans – Track goals, benefits, and individual milestones.
- Case Referrals – Connect individuals with services via referral requests.
- Complaints Management – Document incidents regarding health, safety, or behavior.
- Compliant Data Sharing – Monitor data sharing for regulatory compliance.
- Decision Explainer – Explain why business rules generated specific results. (Available on Salesforce Platform only)
- Document Checklist Items – Track and approve customer-submitted documents.
- Dynamic Assessments – Streamline data capture for inspections and evaluations.
- Group Membership & Households – Organize relationships between people and groups.
- Interaction Summaries – Capture detailed notes with confidentiality controls.
- Interest Tags – Track customer needs and prospecting opportunities.
- Outcome Management – Measure program impacts and initiative results.
- Rollup – Aggregate records from various objects efficiently.

#### See Also

- [Salesforce Help: _Industries Common Features in Communications Cloud_](https://help.salesforce.com/s/articleView?id=ind.comms_industries_common_features_in_communications_cloud_.htm&language=en_US)