Streamline debt recovery with outbound dialer campaigns.
- Route Voice Calls to Collections and Recovery Agents with Agentforce Voice
The Collections and Recovery Customer Assistance template now supports the voice channel helping service agents to handle Collections queries efficiently. By using the voice channel, borrowers can find collection plan details, request payment extensions, and add representative contact details. Real-time understanding of conversations provides a more natural experience during high-stress interactions such as debt recovery. The reasoning engine identifies intent from spoken dialogue to provide relevant answers and take corrective actions autonomously. - Automate Outreach to Delinquent Borrowers to Boost Cash Flow and Reduce Bad Debt
Drive successful repayment outcomes with informed and personalized communication. Use Service Cloud Voice with Amazon Connect to schedule an outbound dialer campaign. Create a targeted list of collection plans and schedule a collection campaign to dial borrowers automatically when a collections specialist is available. Specialists instantly receive the collection plan context and can track all resulting calling activity centrally on the root collection record. - New Invocable Actions
Use the new invocable actions in Salesforce flows for Collections Outbound Dialer.