---
schema_version: "1"
id: e9a779e1de07c8e7343e8f9db785ac4ea5acde498d4ec12446d943a3a917cc8b
title: Legacy Chat Is Being Retired
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_chat_retirement.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_chat_retirement.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bf652a74f2502316f4a694eda4d1179e4c2be560a48a0026c79c5ce07ae96bd8
description: Legacy Chat is scheduled for retirement on February 14, 2026. You can continue to use Legacy Chat until that date, but we recommend transitioning to Enhanced Chat for modernized customer communication. Enhanced Chat offers many of the Legacy Chat features that you love, plus asynchronous conversations that can be picked back up at any time.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Legacy Chat Is Being Retired

Legacy Chat is scheduled for retirement on February 14, 2026. You can continue to use Legacy Chat until that date, but we recommend transitioning to Enhanced Chat for modernized customer communication. Enhanced Chat offers many of the Legacy Chat features that you love, plus asynchronous conversations that can be picked back up at any time.

**Where:** This change applies to Salesforce Classic and Lightning Experience in all editions.

**How:** To avoid service interruptions to your customers, migrate to Enhanced Chat before that date.