With the new insight template for shopping carts you can understand customer interactions with their shopping carts, from adding items to completing or abandoning purchases. With this feature’s view of the customer's journey through the checkout process, you can identify trends, pinpoint abandonment reasons, and optimize conversion.
Where: This functionality works with Data Cloud in Enterprise, Performance, Developer, and Unlimited editions.
When: This feature is available February 2026.
Who: To create shopping cart insights, users need the Data Cloud Architect permission set and view access for all related DMOs and Data Graphs is required.
How: Create a shopping cart insight using the new Create from Template option in the Create Insight window.