---
schema_version: "1"
id: 5fb7742ea4f227f08472dfa4be0d4d2955a9386987fd27e4e7c680cb5b468976
title: Enhance Your Security of Organization-Wide Email Addresses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_cases_owa.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_cases_owa.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f304387189c350f3cdc3efb3a6230d77ba4534b4d8e83c21eec38a907023abed
description: Organization-Wide Email Addresses (OWA) are now required to be verified before sending Case emails with custom content. This security enhancement prevents unauthorized use of the <noreply@salesforce.com> address and protects against potential phishing attempts.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Enhance Your Security of Organization-Wide Email Addresses

Organization-Wide Email Addresses (OWA) are now required to be verified before sending Case emails with custom content. This security enhancement prevents unauthorized use of the <noreply@salesforce.com> address and protects against potential phishing attempts.

**Where:** This change applies to all Salesforce editions that support Case email functionality.

**Why:** This security update ensures that all customers configure and verify their Organization-Wide Email Address before sending Case emails containing custom content. Previously, some organizations could bypass this requirement, creating a security risk where unauthorized users could potentially send malicious emails using the trusted @salesforce.com domain. This enhancement closes that security gap by enforcing verification requirements across all organizations.

**How:** If you've already configured and verified your Organization-Wide Email Address, no action is needed. If you haven't set up your Organization-Wide Email Address or if your current setup wasn't previously enforced, you must configure a verified Organization-Wide Email Address before sending emails with custom content. For setup instructions, see [Set Up Organization-Wide Email Addresses](https://help.salesforce.com/s/articleView?id=service.email_default_no_reply.htm&type=5&language=en_US) in Salesforce Help.