---
schema_version: "1"
id: 79c8d165a1f8e7b95178c717f4669a5302f3c073a6704b103795c93cc2d9b73f
title: Enable Translation for Case Comments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_cases_case_comment_translation.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_cases_case_comment_translation.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5196e35968ae1348737a3c9209e1b5587123100283b12edc650ea6e65d9fcc01
description: Give your support reps the ability to translate case comments into their local language and write responses that translate to the customer’s language. The translation feature adds a translation button to case comments. Reps can select a language for translation when creating a comment.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Enable Translation for Case Comments

Give your support reps the ability to translate case comments into their local language and write responses that translate to the customer’s language. The translation feature adds a translation button to case comments. Reps can select a language for translation when creating a comment.

**Where:** This change applies to Lightning Experience in Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer editions where Service Cloud Translations is enabled.

**Why:** Translation in case comments provides reps immediate context for the case without requiring external translation tools. Reps can effectively reply to customers in their local language. This functionality reduces effort and improves communication for reps.

**How:** From Setup, in the Quick Find box, enter Real Time Translations, and then select Real Time Translations. Turn on **Case Comments Translation**.

![The Case Comments Translation toggle in Real-Time Translations window.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/rn_260_cases_case_comment_translation.png)