---
schema_version: "1"
id: 1a1db377da27e9b4cc55ed6f21020d3a3cd14ed6a19a63fce8f9f2bb7271358f
title: Resolve Billing Inquiries and Disputes Efficiently
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_billing_dispute_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_billing_dispute_management.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b73af05d985b73afb1ba97114f97ac6677f2c532f998364d6c81a35e8b87bf71
description: Manage billing inquiries and disputes through a standardized, end-to-end dispute management process. Install pre-built service process templates easily from the Unified Catalog. Billing specialists or customer service representatives can initiate cases, and quickly capture, validate, and resolve common inquiries, all from a single catalog. Billing portal users can raise service requests through the self-service portal.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Resolve Billing Inquiries and Disputes Efficiently

Manage billing inquiries and disputes through a standardized, end-to-end dispute management process. Install pre-built service process templates easily from the Unified Catalog. Billing specialists or customer service representatives can initiate cases, and quickly capture, validate, and resolve common inquiries, all from a single catalog. Billing portal users can raise service requests through the self-service portal.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions of Agentforce Revenue Management, formerly Revenue Cloud, with the Revenue Cloud Billing license.

**Who:** To install and deploy service process templates, you need these permissions:

- UnifiedCatalogAdminPsl permission set group
- Unified Catalog Admin permission set
- Omnistudio Admin permission set
- Billing Admin permission set

To manage billing inquiries and resolve disputes, you need the Billing Operations User or the Billing Customer Service User permission set.

To use the Self-Service Billing portal, your users need these permissions:

- UnifiedCatalogCommunityUserPsl permission set group
- Unified Catalog Community User permission set
- Omnistudio User permission set
- Billing Experience Cloud User permission set

**How:** In Setup, find and select **All Sites**. Click **New**, select the **Self-Service Billing Portal** template, and customize it as necessary by using these service process templates.

- Suspend Billing
- Update Bill To Contact on Invoice
- Invoice Charge Dispute
- Extend Invoice Due Date
- Other Billing Inquiries

#### See Also

- [_Salesforce Help_: Set Up Billing Dispute Management](https://help.salesforce.com/s/articleView?id=ind.billing_dispute_management_enable.htm&language=en_US)
- [_Salesforce Help_: Manage Billing Disputes](https://help.salesforce.com/s/articleView?id=ind.billing_manage_disputes.htm&language=en_US)