Learn about the latest features from Agentforce Automotive, formerly Automotive Cloud. Boost sales and service productivity by using the Industries Sales Assistance and Asset Service Management agents. Improve customer service for Automotive finance processes through guided Omniscript intake forms for payment deferral. Simplify loan decisioning for funding analysts and dealers by using the Funding Workbench console. Use the recall inquiry service process to verify assets' recall status for customers. Easily associate vehicles and assets with fleets, view claims on product service campaign item records, and simplify setup and discovery for Automotive foundational features, Agentforce features, and common components.
Automotive Cloud is now Agentforce Automotive. You may see references to Automotive Cloud in our application and documentation.
- Agentforce for Automotive
Enhance sales productivity and proactive customer service by using the Industries Sales Assistance and Asset Service Management agents. Sales reps can automate tasks like searching for products, accessories, and parts, creating opportunities with dealer mapping, and generating quick quotes with manual discounts. Service reps can efficiently manage service estimations, incorporating price books, product coverage, and warranties to produce enriched, detailed customer quotes. - Automotive Finance
Enable efficient Payment Deferral service process request intake through guided Omniscript forms for customers and service reps. Enhance lending processes with the Funding Workbench app for post-contract document review. Improve the dealer experience by simplifying document upload, task management, and communication for loan contract finalization. - Streamline Recall Inquiries with a Prebuilt Service Process
Simplify the intake and fulfillment of recall inquiry service process requests by using a prebuilt screen flow. Customer support reps can efficiently verify an asset's recall status and assist customers in locating authorized dealers for booking appointments. Easily view the list of assets with an open recall for a customer account, and check its relevant details such as the associated product service campaign and the preferred partner. A case is created and automatically closed post fulfillment of the service process request and an email is sent to the customer with the relevant recall inquiry details. - Access Automotive Claims from Product Service Campaign Items
View Automotive claims on a product service campaign item record. Assign a related list and access the claims associated with a particular product service campaign item. - Accelerate Automotive Feature Discovery and Setup
Discover, set up, and configure Automotive Agentforce agents such as Asset Finance Management, Industries Customer Engagement, and Industries Sales Assistance with more efficiency by using Salesforce GO. Manage Automotive finance processes by setting up Vehicle and Asset Lending and other related features from a single location. Discover common components such Record Alerts, Events and Milestones, Discovery Framework, and Complaint Data Sharing to streamline Automotive business operations. Enable cross-cloud features such as Inventory Count, Actionable Event Orchestration, and Inventory Search and Transfer to deliver better service. - Associate Vehicles and Assets to Fleets Faster
Easily associate vehicles or assets to a new fleet or an existing fleet, from a fleet record page, or an asset or vehicle list view. Search for vehicles using Criteria-Based Search and Filter and assign them immediately to an existing fleet based on the search result. Ensure efficient fleet management, optimizing workflows for fleet managers and inventory specialists. - Enable Stage Management for Key Automotive Objects
Implement stage management across critical Automotive objects such as Appraisal, Fleet, Vehicle, and Product Service Campaign Group Definition. Provide a structured, traceable, and controlled process for managing the life-cycle of Automotive business operations through defined stages. Maximize service efficiency, reduce turnaround time, and enhance customer lifetime value. - Expand Automotive Data Access and Mapping
Utilize file-based data kits to access data streams, data model objects (DMOs), and mappings for Automotive business use cases. Use four new DMOs, Inventory Serialized Product, Lead Line Item, Business Profile, and Account Location to support newer analytics by using Tableau Unified Analytics and other relevant use cases in data cloud. - New and Changed Objects for Agentforce Automotive
Do more with the new and changed Agentforce Automotive, formerly Automotive Cloud, objects. - Changed Metadata Type in Automotive
Make the most of the new metadata type in Automotive.