---
schema_version: "1"
id: 65fe675dd5ac46075819cf25d5ef944ba5d6d29e658eba0762926e4ba736abb7
title: Streamline Recall Inquiries with a Prebuilt Service Process
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_auto_recall_svc_proc.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_recall_svc_proc.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eee9281f231da2405d285d1147f18e454fd85ddde0ee5068fe464cad156b0bb9
description: Simplify the intake and fulfillment of recall inquiry service process requests by using a prebuilt screen flow. Customer support reps can efficiently verify an asset's recall status and assist customers in locating authorized dealers for booking appointments. Easily view the list of assets with an open recall for a customer account, and check its relevant details such as the associated product service campaign and the preferred partner. A case is created and automatically closed post fulfillment of the service process request and an email is sent to the customer with the relevant recall inquiry details.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Streamline Recall Inquiries with a Prebuilt Service Process

Simplify the intake and fulfillment of recall inquiry service process requests by using a prebuilt screen flow. Customer support reps can efficiently verify an asset's recall status and assist customers in locating authorized dealers for booking appointments. Easily view the list of assets with an open recall for a customer account, and check its relevant details such as the associated product service campaign and the preferred partner. A case is created and automatically closed post fulfillment of the service process request and an email is sent to the customer with the relevant recall inquiry details.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Product Service Campaign Management, Unified Catalog, Industries Service Excellence, and Industries Field Service enabled.

**Who:** To use this feature, users need the Product Service Campaign, Industry Service Excellence, and Unified Catalog Admin permission sets.

**How:** On an Account page, initiate a recall inquiry request from the Action Launcher.