---
schema_version: "1"
id: 9e83005703241aba1ab474e8b3265b05da94c96a0591fb04395d45e4ce54cbe8
title: Enhance Proactive Customer Service with Agentforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_aslm_agentforce_asset_service_estimation.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_aslm_agentforce_asset_service_estimation.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2398e03d4e98b9fa70a1c06b050e2d868461c6447afe4c89eb108aebdb2da85b
description: Improve proactive customer service by using the enhanced features of the Asset Service Estimation agent topics as part of the Asset Service Management agent. Efficiently select price books for a chosen service work type, the relevant products and their quantities. Choose to specify a different coverage for each product and simplify the process of incorporating asset warranties, entitlements, or service contracts. Create a more enriched quote with the specific discount details for each selected product. Create work orders with an asset’s account ID and with the asset name and work type name in the subject
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Enhance Proactive Customer Service with Agentforce

Improve proactive customer service by using the enhanced features of the Asset Service Estimation agent topics as part of the Asset Service Management agent. Efficiently select price books for a chosen service work type, the relevant products and their quantities. Choose to specify a different coverage for each product and simplify the process of incorporating asset warranties, entitlements, or service contracts. Create a more enriched quote with the specific discount details for each selected product. Create work orders with an asset’s account ID and with the asset name and work type name in the subject

**Where:** This feature is available in Lightning Experience for Automotive, Communications, Energy and Utilities, Manufacturing, and Media, where Asset Service Lifecycle Management and the industry specific Agentforce add-ons are enabled.

**Who:** To use the Asset Service Estimation agent topics, users need the Agentforce Default Admin, Scheduler, Industry Service Excellence, Prompt Template Manager, Prompt Template User, Industries Field Service and industry specific permission sets.

**How:** To give users the ability to manage asset services for customers by using an AI agent, in Setup, on the Agentforce Agents page, click **New Agent**. Then, select the Asset Service Management agent in Agent Builder.

To use the Asset Service Estimation topic, launch the Agentforce panel, and specify an utternace, such as Give me repair estimates for this Asset..