---
schema_version: "1"
id: 3892ea552598c464fd59ff07c231d1f4d46ef8874fc81da1dbf5d78a4c19801b
title: Route Agentforce Voice Calls Using SIP
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_agentforce_voice_with_sip.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_voice_with_sip.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1c4ffc87ae4be65299ab0a95d9f5da6cad8c2b61f93db7f7eab2a6937a9f3ac7
description: Take advantage of the internet’s cost-effective and flexible virtual connection. Route calls to an Agentforce Service agent using Session Initiation Protocol (SIP). This protocol transmits calls over the internet. Previously, you could route these calls with a Public Switched Telephone Network (PSTN) phone number only.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Route Agentforce Voice Calls Using SIP

Take advantage of the internet’s cost-effective and flexible virtual connection. Route calls to an Agentforce Service agent using Session Initiation Protocol (SIP). This protocol transmits calls over the internet. Previously, you could route these calls with a Public Switched Telephone Network (PSTN) phone number only.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.

**When:** This feature is available starting from February 26, 2026.

**How:** To set up Agentforce Voice with SIP, in the Agentforce Voice setup page, click the SIP tab. This tab walks you through the setup steps.

![The SIP tab shows the steps for configuring Agentforce Voice with SIP.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/service/agentforce_voice_setup_sip_tab.png)

To become a verified partner telephony provider for Agentforce Voice with SIP, check out [Support Agentforce Voice with SIP](https://developer.salesforce.com/docs/ai/agentforce-partner/guide/agentforce-voice-sip-setup.html).

#### See Also

- [Connect a Service Agent to Partner Telephony](https://help.salesforce.com/s/articleView?id=ai.agent_connect_telephony_parent.htm&language=en_US)