We’ve expanded Agentforce Voice to include support for French. The additional language support allows voice-enabled agents to process and respond to spoken French, broadening the reach to your global customers.
Where: Available in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and Service Cloud Voice add-ons.
When: This feature is available starting the week of March 30, 2026.
How: Go to the Legacy Agent Builder to configure your settings. Under language settings, select French. Under connections, in your Telephony connection, select a compatible French voice in the voice settings section.
