---
schema_version: "1"
id: 3a30ee9803a8e03f801023b3c3548cd8189e6f29adca12732bf5d40e8c0fd73f
title: Boost SLA Compliance by Using Agentforce SLA Summary
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_agentforce_sla_summary.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_sla_summary.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ecfd80671904918b9d40d9fef282a80378b26484ba25acceb0c5d8a443758662
description: Get a complete view of your Service Level Agreement (SLA) performance with Agentforce SLA Summary. Track essential metrics including SLA breach data and trends, milestone performance, and service representative workload and efficiency. Quickly identify risk indicators, monitor average response and resolution times against defined targets, and identify records that are closest to missing an SLA.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Boost SLA Compliance by Using Agentforce SLA Summary

Get a complete view of your Service Level Agreement (SLA) performance with Agentforce SLA Summary. Track essential metrics including SLA breach data and trends, milestone performance, and service representative workload and efficiency. Quickly identify risk indicators, monitor average response and resolution times against defined targets, and identify records that are closest to missing an SLA.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, Performance, Unlimited, and Developer editions with the Service Cloud with the Agentforce Employee agent add-on.

**Who:** Agentforce SLA Summary is available to admins and supervisors.

**How:** From Setup, find and select **Agentforce Agents**. Open Agentforce Employee Agent in Builder and add the SLA Insights topic to it. Save, test, and activate the agent.