Build an Agent Script-Powered Agent End to End with the Updated Implementation Guide

The Agentforce Implementation Guide is our most comprehensive, hands-on resource for building agents on the Salesforce Platform. We’ve updated the guide for the new Agentforce Builder in Agentforce Studio. Follow along to build a more deterministic agent with Agent Script and see the power of hybrid reasoning in action. Take advantage of new testing capabilities with the enhanced preview and debugging experience in Agentforce Builder and the new Agentforce Testing Center in Agentforce Studio. Plus, learn how to get the most out of your agent with an updated Observability guide. Complete the implementation guide to get a fully functional customer-facing agent that can answer customer questions, create and update cases, and escalate to a support rep.

Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Setup for AI agents is available on the desktop site.

When: This feature is available starting April 20, 2026.