---
schema_version: "1"
id: 9d72f1a005501a4b9381e3470f3f6b3bca01a5180ce333f991c90cddfbade8e5
title: Agentforce Employee Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_agentforce_employee_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_employee_agent.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 49676704f7d1ca16c5ae78ada300c8dd69b23569ccd94ddcdb3b773d28f555db
description: Master SLA performance and compliance with the comprehensive Agentforce SLA Summary.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Agentforce Employee Agent

Master SLA performance and compliance with the comprehensive Agentforce SLA Summary.

- **[Boost SLA Compliance by Using Agentforce SLA Summary](https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_sla_summary.htm&release=260&type=5)**  
    Get a complete view of your Service Level Agreement (SLA) performance with Agentforce SLA Summary. Track essential metrics including SLA breach data and trends, milestone performance, and service representative workload and efficiency. Quickly identify risk indicators, monitor average response and resolution times against defined targets, and identify records that are closest to missing an SLA.