Build and deploy conversational experiences for employee agents across Salesforce and external web apps. The Agentforce Conversation Client (ACC) suite provides a ready-to-use conversational interface for Salesforce Lightning and custom web applications via the Agentforce Conversation Client Web SDK (Beta). Use the ACC API for programmatic control to seamlessly open, close, and execute specific utterances from outside the conversation client.
When: This feature is available starting April 15, 2026.
How: To embed conversational AI interactions into React applications, integrate the ACC package. Because it is built on the Lightning Out platform as a Lightning Web Component Interface (LWCI), you can seamlessly embed it into your host environment and pass custom style properties to match your corporate branding.
To programmatically control the conversational experience from a custom LWC, import the
lightning/accApi module. Use the open(),
close(), and execute() methods to trigger the client, target
specific Employee Agents using a botId parameter, and execute utterances in the
active panel.