You can now track your Agentforce Voice usage in a predictable way with the Agentforce Voice Minutes usage type. Agentforce Voice Minutes usage type measures the duration of the call rather than the number of voice actions. This usage type only applies to a limited subset of eligible customers who have purchased a subscription to Agentforce Voice Minutes. Contact your Account Executive for more details on Agentforce Voice Minutes.
Where: Available in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and Service Cloud Voice add-ons when Agentforce Voice Minutes is purchased.
When: Agentforce Voice Minutes are available starting the week of February 9, 2026.
How: You can monitor Agentforce Voice Minutes usage type under Flex Credits consumption card in Digital Wallet.
