---
schema_version: "1"
id: 10d6b3b7e07644a4d2455388d609550257f3c93b2a3b128c0047a112b278baf2
title: Send Service Responses Faster with Agentforce Article Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_agentforce_article_recommendations_case_conversations.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_article_recommendations_case_conversations.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e5d151af7ed2303e2839cd4e519642fe91a626ae742e447140166dc0d0588022
description: Help your service reps quickly address customer messaging and voice conversations by automatically suggesting relevant knowledge articles. Agentforce Article Recommendations use Data Cloud vector search to match case context against your knowledge base, so service reps spend less time hunting for answers.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Send Service Responses Faster with Agentforce Article Recommendations

Help your service reps quickly address customer messaging and voice conversations by automatically suggesting relevant knowledge articles. Agentforce Article Recommendations use Data Cloud vector search to match case context against your knowledge base, so service reps spend less time hunting for answers.

**Where:** This change applies to Lightning Experience and **Enterprise**, **Performance**, and **Unlimited** editions.

Agentforce Article Recommendations isn't available in partner edition orgs.

#### See Also

- [_Salesforce Help:_ Set Up Agentforce Article Recommendations for Cases](https://help.salesforce.com/s/articleView?id=service.agentforce_article_recs_for_cases_set_up.htm&language=en_US)
- [_Salesforce Help:_ Set Up Agentforce Article Recommendations for Conversations](https://help.salesforce.com/s/articleView?id=service.agentforce_article_recs_for_conversations_set_up.htm&language=en_US)