Maximize your business impact with My Service Journey, designed to align Agentforce Field Service (formerly Field Service) with your strategic goals. Explore Salesforce strategies and best practices for key areas like scheduling, optimization, and mobile workforce management. Get guidance tailored to your specific Salesforce edition, feature complexity, and Einstein AI capabilities to take advantage of the most recent releases. With this resource, you can bridge the gap between technical setup and business value, taking your implementation from capable to exceptional.
Where: This feature applies to Lightning Experience in Enterprise and Unlimited editions.
When: Field Service capabilities are available in My Service Journey starting March 1, 2026.
How: Open My Service Journey from the App Launcher. For enhanced exploration of Field Service capabilities, add My Service Journey to your console app’s navigation menu. This pins capabilities as tabs for quicker access.