---
schema_version: "1"
id: 79c93134e89743446157c261a1de118b7e4b5c3427c32e823400e7e106d5f31c
title: Track the Delivery Status of an Outbound Message
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/workflow_tracking_outbound_message_delivery_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.workflow_tracking_outbound_message_delivery_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 619d942fb605f812760447a2f97250ed4b731f3512bb76c0f53fa09aab3c36c4
description: To track the status of an outbound message, from Setup, enter Outbound Messages in the Quick Find box, then select Outbound Messages.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Track the Delivery Status of an Outbound Message

To track the status of an outbound message, from Setup, enter Outbound Messages in the Quick Find box, then select **Outbound Messages**.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience and Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span id="workflow_tracking_outbound_message_delivery_status__d4340e124"><a name="workflow_tracking_outbound_message_delivery_status__d4340e124"></a><strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d190921e82">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d190921e82 ">To track outbound messages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d190921e82 ">Modify All Data</td>

          </tr>
        </tbody>
      </table>

- Next items for delivery are awaiting delivery.
- Oldest messages in queue are the messages that haven’t yet been deleted because they haven’t been delivered and aren’t 24 hours old. The messages are sorted from the oldest to the newest.
- Failed outbound messages failed to be delivered and are no longer being retried. Messages are listed here only if you configure the message when you create it by selecting Add failures to failed outbound message related list. If you don’t see this related list, it hasn’t been enabled for your organization.

You can perform several tasks here.

- To view the action that triggered it, click any workflow or approval process action ID.
- To change the **Next Attempt** date to now, click **Retry**. This option causes the message delivery to be immediately retried. If you select **Retry** in the **Failed outbound messages** related list, the outbound message moves to the **Next items for delivery** related list and is retried for another 24 hours.
- To permanently remove the outbound message from the queue, click **Del**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note If you don’t have this option, your org doesn’t have outbound messages enabled. Contact Salesforce to enable outbound messages.