---
schema_version: "1"
id: ce758cedc85afd532df6379abc308457c5a4a35439dc166d230866f471bde325
title: Unlock Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/users_unlock.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.users_unlock.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c5d53062a93acd0b12f83fa6761a68c178ecc457198bc76172e78a43224d0fe8
description: Users can be locked out of their org when they enter incorrect login credentials too many times. Unlock users to restore their access.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Unlock Users

Users can be locked out of their org when they enter incorrect login credentials too many times. Unlock users to restore their access.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Contact Manager</strong>, <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13711e88">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13711e88 ">To view the number of failed login attempts for a user account:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13711e88 ">Manage Users</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13711e88 ">To unlock users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13711e88 ">Manage Internal Users</td>

          </tr>
        </tbody>
      </table>

To set the maximum number of failed login attempts that are allowed for all user accounts in your org in Password Policies, see [Set Password Policies](https://help.salesforce.com/articleView?id=admin_password.htm&language=en_US).

1. From Setup, enter Users in the Quick Find box, then select **Users**.
2. Select the locked user.
    
    You can view the number of failed login attempts for the user’s account in the Failed Login Attempts field. When the maximum number of failed login attempts is reached, the counter resets and the user’s account is locked. If there’s a successful login before the maximum number of failed login attempts is reached, the counter resets and the user’s account remains unlocked.
3. Click **Unlock**.
    
    This button appears only when a user is locked out.

#### See Also

- [Edit Users](https://help.salesforce.com/s/articleView?id=platform.editing_users.htm&release=264.0.0&type=5 "To change a user's details—such as username, profile, role, or contact information—edit the user account.")
- [Set Password Policies](https://help.salesforce.com/s/articleView?id=xcloud.admin_password.htm&type=5&language=en_US)