---
schema_version: "1"
id: f0eb55fabc043ebfdb6d2b0270887ebd873839391480159dd71bd4dc53a8510a
title: Manage Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/users_mgmt_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.users_mgmt_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dbe339481d51c08090a2245a2bf22a44ced5b11369a4d4652a36522308341b4d
description: In Salesforce, each user is uniquely identified with a username, password, and profile. You can have internal users, such as employees, who log in to Salesforce. You can also have external users who log in to Experience Cloud sites and guest users who don’t have login credentials.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Manage Users

In Salesforce, each user is uniquely identified with a username, password, and profile. You can have internal users, such as employees, who log in to Salesforce. You can also have external users who log in to Experience Cloud sites and guest users who don’t have login credentials.

![Banner with the text Manage Users](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/access/images/banner_manage_users.png)

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/images/icon_tip.png)

Tip Setup with Agentforce can help you manage users more efficiently. For more information, see [Setup with Agentforce](https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_overview.htm&language=en_US) and [User Management in Setup with Agentforce](https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_user_management.htm&language=en_US).

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            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_start.png" alt="Icon representing the start of a journey"></span>
            </p>
            <p>
              <strong>Learn About User
                Management</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:35px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_minimap/trailhead_minimap.png" alt="Icon representing Trailhead"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/lex_implementation_user_setup_mgmt" target="_blank">User
                Management</a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:35px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_minimap/trailhead_minimap.png" alt="Icon representing Trailhead"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/salesforce-licensing" target="_blank">Salesforce
                Licensing</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_audience_2.png" alt="Icon representing multiple users"></span>
            </p>
            <p>
              <strong>Add Internal Users</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_adding_guidelines.htm&amp;release=264.0.0&amp;type=5" title="Understand important options for adding users. Learn what to communicate to users about passwords and logging in.">Guidelines for Adding Users</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.adding_new_users.htm&amp;release=264.0.0&amp;type=5" title="Depending on the size of your organization or your new hire onboarding process, you may choose to add users one at a time. The maximum number of users you can add is determined by your Salesforce edition.">Add a Single User</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_adding_multiple.htm&amp;release=264.0.0&amp;type=5" title="You can quickly add up to 10 users at a time to your organization. Your Salesforce edition determines the maximum number of users that you can add.">Add Multiple Users</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=platform.user_fields.htm&amp;release=264.0.0&amp;type=5" title="The fields that comprise the Personal Information and other personal settings pages describe a user.">User Fields</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_develop_1.png" alt="Icon representing gears"></span>
            </p>
            <p>
              <strong>Manage Users</strong>
            </p>
            <p><a href="https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_user_management.htm&amp;language=en_US" target="_blank">User Management in Setup with Agentforce</a></p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_unlock.htm&amp;release=264.0.0&amp;type=5" title="Users can be locked out of their org when they enter incorrect login credentials too many times. Unlock users to restore their access.">Unlock Users</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.deactivating_users.htm&amp;release=264.0.0&amp;type=5" title="While you can’t completely delete a user, you can deactivate a user’s account so they can’t log in to Salesforce.">Delete Users</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_freeze.htm&amp;release=264.0.0&amp;type=5" title="In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.">Freeze or Unfreeze User Accounts</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_access_summary.htm&amp;release=264.0.0&amp;type=5" title="To make managing permissions and troubleshooting access easier, in the User Access Summary, you can see a consolidated view of a user’s key details and assigned permissions and tabs. You can also manage the user’s assigned permission sets, permission set groups, public groups, and queues.">View a User’s Access Summary</a>
            </p>
          </td>

        </tr>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_audience_2.png" alt="Icon representing multiple users"></span>
            </p>
            <p>
              <strong>Manage External Users</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.networks_create_external_users.htm&amp;release=264.0.0&amp;type=5" title="Create site users to access Experience Cloud sites.">Create Experience Cloud Site Users</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.networks_customize_members.htm&amp;release=264.0.0&amp;type=5" title="Use profiles and permission sets to manage site membership during the setup process. Adding a profile or permission to a site’s membership gives access to the site to users with that profile or assigned the permission set.">Add Members to Your Experience Cloud Site</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.networks_about_hvpu.htm&amp;release=264.0.0&amp;type=5" title="High-volume community or site users in Experience Cloud are limited-access users intended for orgs that have thousands to millions of users.">About High-Volume Community or Site Users</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_contactless_users_manage_users.htm&amp;release=264.0.0&amp;type=5" title="By default, when Salesforce creates a user record for a customer or partner, it adds the user’s contact information. But if your implementation doesn’t require contact information for customers or partners, consider going contactless to reduce the overhead of managing these types of users. Without contacts, you don’t have to worry about keeping user and contact records in sync. For example, if you maintain a user directory for identity purposes, no contact information is required.">Manage Contactless Users</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_package_2.png" alt="Icon representing a Salesforce Setup page"></span>
            </p>
            <p>
              <strong>Manage
                Licenses</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_understanding_license_types.htm&amp;release=264.0.0&amp;type=5" title="Every user requires a user license to access Salesforce. Depending on your product, edition, and add-ons, there are various types of user licenses available. See how user licenses work to ensure you’re allocating them appropriately and effectively.">User Licenses</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_license_types_view.htm&amp;release=264.0.0&amp;type=5" title="You can view your active licenses through either the Company Information page in Setup, or the Digital Wallet License Utilization tab.">View Your Org’s User Licenses</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_internal_external_license_types.htm&amp;release=264.0.0&amp;type=5" title="The Salesforce platform supports multiple use cases and stakeholders, such as employees, partners, brokers, and end customers. Salesforce has built purpose-driven applications and licenses to account for the differences in features, user experiences, sharing requirements, data security, and the needs of various roles. Learn about the various use cases and available licenses to make informed license purchasing decisions.">When to Use an Internal or External License</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_permissionset_licenses_overview.htm&amp;release=264.0.0&amp;type=5" title="Permission set licenses entitle users to access additional features not included in their assigned user license. Users can be assigned any number of permission set licenses.">Permission Set Licenses</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_integrate_2.png" alt="Icon representing connectivity"></span>
            </p>
            <p>
              <strong>Set Up User Visibility </strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.security_sharing_users_concept.htm&amp;release=264.0.0&amp;type=5" title="Review these considerations before you implement user sharing.">User Sharing Considerations</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.networks_user_sharing.htm&amp;release=264.0.0&amp;type=5" title="With user sharing, you decide whether all users in an Experience Cloud site are visible to each other.">Control Which Users Experience Cloud Site Users Can See</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_manage_personal_info_visibility.htm&amp;release=264.0.0&amp;type=5" title="Protect your external users' data by concealing personal information fields from other external users. To meet your business's security needs, modify which user fields are classified as personal information and hidden from view on Experience Cloud sites.">Manage Personal User Information Visibility for External Users</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_build_2.png" alt="Icon representing a wrench"></span>
            </p>
            <p>
              <strong>Configure Other User
                Settings</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.users_mgmt_settings.htm&amp;release=264.0.0&amp;type=5" title="Manage org-wide user settings to improve user experience and increase org security.">User Management Settings</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_settings.htm&amp;language=en_US" target="_blank">Configure Digital Experiences
                Settings</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/resources-global/_corporate/images/learning_maps/lm_user_2.png" alt="Icon representing a user"></span>
            </p>
            <p>
              <strong>Set Up Delegate Administrators</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.admin_delegate.htm&amp;release=264.0.0&amp;type=5" title="Use delegated administration to assign limited admin privileges to users in your org who aren’t administrators. For example, let’s say you want the Customer Support team manager to manage users in the Support Manager role and all subordinate roles. Create a delegated admin for this purpose so that you can focus on other administration tasks.">Delegate Administrative Duties</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=platform.delegating_user_administration.htm&amp;release=264.0.0&amp;type=5" title="Enable delegated administrators to manage users in specified roles and all subordinate roles. You can assign specified profiles to those users, and log in as users who have granted login access to administrators. A delegated administration group is a group of users who have the same admin privileges. These groups are not related to public groups used for sharing.">Define Delegate Administrators</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=platform.networks_DPUA.htm&amp;release=264.0.0&amp;type=5" title="Delegate the administration of your site to an external user to increase your site’s capacity for growth and reduce bottlenecks. External administrators can add, update, and disable members, and they can reset passwords and manage user permissions.">Delegate Site Administration to an External User</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">&nbsp;</td>

        </tr>
      </tbody>
    </table>

- **[User Management Administration](https://help.salesforce.com/s/articleView?id=platform.users_mgmt_and_admins.htm&release=264.0.0&type=5)**  
    As a Salesforce administrator, you manage users in your org. Besides creating and assigning users, user management includes working with permissions and licenses, delegating users, and more.
- **[View and Manage Users](https://help.salesforce.com/s/articleView?id=platform.admin_users.htm&release=264.0.0&type=5)**  
    In the user list, you can view and manage all users in your Salesforce org and Experience Cloud sites and portals.
- **[Manage External Users](https://help.salesforce.com/s/articleView?id=platform.networks_external_users.htm&release=264.0.0&type=5)**  
    Create and manage the external customer and partner users who log in to your Experience Cloud sites, and external-facing sites using other clouds such as Commerce Cloud, Financial Services Cloud, Health Cloud, and Work.com.
- **[Administrators and Separation of Duties](https://help.salesforce.com/s/articleView?id=platform.users_separation_duties.htm&release=264.0.0&type=5)**  
    Separating duties limits the power of any one person or entity so that you can help prevent a single point of failure. For example, you can have two or more administrators who have responsibilities for administering different portions of your org. If you have only one administrator, consider assigning a backup person to the role. You can give the backup person the same access that your primary administrator has.
- **[User Management Settings](https://help.salesforce.com/s/articleView?id=platform.users_mgmt_settings.htm&release=264.0.0&type=5)**  
    Manage org-wide user settings to improve user experience and increase org security.
- **[User Sharing and Visibility](https://help.salesforce.com/s/articleView?id=platform.security_sharing_users.htm&release=264.0.0&type=5)**  
    User Sharing enables you to show or hide an internal or external user from another user in your organization.
- **[Licenses Overview](https://help.salesforce.com/s/articleView?id=platform.users_licenses_overview.htm&release=264.0.0&type=5)**  
    To enable specific Salesforce functionality for your users, you must choose one user license for each user. To enable more functionality, you can assign permission set licenses and feature licenses to your users or purchase usage-based entitlements for your organization.
- **[Licensing Events Overview](https://help.salesforce.com/s/articleView?id=platform.users_licensing_events_overview.htm&release=264.0.0&type=5)**  
    Provisioning new licenses and similar licensing events can delay your org’s ability to process other requests. The Licensing Events feature puts you in control of when licensing events occur. You can specify your busiest hours and dates as blockout periods so that licensing events occur outside these time frames. Additionally, if a licensing request comes in during a blockout period, Salesforce notifies you and you can override the blockout.
- **[Topics and Tags Settings](https://help.salesforce.com/s/articleView?id=platform.customize_tags.htm&release=264.0.0&type=5)**  
    Topics on objects allow users to add topics to records so they can organize them by common themes. With Chatter enabled, users can also see related posts and comments. Enabling topics for an object disables public tags on records of that object type. Personal tags aren’t affected.