---
schema_version: "1"
id: f2ba15cca68952393f223e471b72140e403d25004ddd4088e45cf1ea3efe94b1
title: Freeze or Unfreeze User Accounts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/users_freeze.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.users_freeze.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0389a10d842c8c8124358ad5a9092a5119893bf058e719396e439b0ee8cdee6c
description: In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Freeze or Unfreeze User Accounts

In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Contact Manager</strong>, <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d50893e91">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d50893e91 ">To freeze or unfreeze user
              accounts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d50893e91 ">
              <p>Freeze Users</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage
                Users</p>
            </td>

          </tr>
        </tbody>
      </table>

Let’s say a user just left your company. You want to deactivate the account, but the user is selected in a custom hierarchy field. Because you can’t immediately deactivate the account, you can freeze it in the meantime.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/images/icon_tip.png)

Tip Instead of completing this task manually, get help from Setup with Agentforce. For example, tell the Setup agent, “Freeze Jason Beck's account.” For more information, see [User Management in Setup with Agentforce](https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_user_management.htm&language=en_US).

1. From Setup, enter Users in the Quick Find box, then select **Users**.
2. Click the username of the account you want to freeze.
3. Click **Freeze** to block access to the account or **Unfreeze** to allow access to the account again.
    
    ![A user record with the Freeze button emphasized.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/access/images/freeze_button.png)

Freezing user accounts doesn’t make their user licenses available for use in your organization. To make their user licenses available, deactivate the accounts.

#### See Also

- [Delete Users](https://help.salesforce.com/s/articleView?id=platform.deactivating_users.htm&release=264.0.0&type=5 "While you can’t completely delete a user, you can deactivate a user’s account so they can’t log in to Salesforce.")
- [Deactivate Users](https://help.salesforce.com/s/articleView?id=platform.how_to_deactivate_users.htm&release=264.0.0&type=5 "To deactivate a user’s account so they can no longer log into Salesforce, complete these steps.")