--- schema_version: "1" id: d8bf7ed9b3e325066fa430ea4fe0a1f9b2ae198f1c4a3fdb061babb6f1b5e95d title: Troubleshoot Missing Picklist Values collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/troubleshoot_picklist_values.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.troubleshoot_picklist_values.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b5f4ff15c3039af0133d97fc5806d048516bedbd0be859d282c583ccbcb4be29 description: If you add a new picklist value but it doesn't appear when users view or edit records, there are several configuration issues to consider. Review the most common causes and solutions for this type of problem. This topic covers inactive values, record type or business process assignments, field dependencies, and field-level security. products: - Salesforce Platform - Security release: "264" --- # Troubleshoot Missing Picklist Values If you add a new picklist value but it doesn't appear when users view or edit records, there are several configuration issues to consider. Review the most common causes and solutions for this type of problem. This topic covers inactive values, record type or business process assignments, field dependencies, and field-level security. ### Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: All Editions
## Verify the Picklist Value Is Active Picklist values can be active or inactive. Inactive values remain visible on existing records and in reports. However, they don't appear in the picklist list when users create records or update existing ones. If you added a value in an inactive state or accidentally deactivated a value, users don't see it as a selectable option. To check if the picklist value you added is inactive, see [View Active and Inactive Picklist Values](https://help.salesforce.com/s/articleView?id=platform.fields_view_picklist_values.htm&release=264.0.0&type=5 "You can view the number of active and inactive picklist values and the maximum number allowed from the picklist field detail page.") in Salesforce Help. ## Add the Picklist Value to All Relevant Record Types and Business Processes When you add a picklist value to a picklist, it doesn’t automatically appear in existing record types. Each record type maintains its own list of available values, independent of the picklist associated with the record type's object. If you don't add the new value to each record type, users assigned to those record types can’t see it. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-extend_click-264-0-0-production-enus/5f7d9219-b7b1-4552-8891-f1aba9b289fc/images/icon_note.png) Note This behavior also applies to business processes for Leads, Sales, Support, and so forth. For missing Case Status, Lead Status, or Opportunity Stage values, add them to the object’s Processes page in Setup. To confirm that your new picklist value is available for all appropriate record types, see [Edit Picklists for Record Types and Business Processes](https://help.salesforce.com/s/articleView?id=platform.editing_picklists_for_record_types_and_business_processes.htm&release=264.0.0&type=5 "Customize the values in record type or business process picklists based on your organization’s unique needs.") in Salesforce Help. ## Update Field Dependencies for Dependent Picklists For dependent picklists, verify that the new picklist value exists in the field dependency matrix for the appropriate controlling field. If you don't create these associations, the new value doesn’t appear when users select certain controlling field values. To make sure that these associations are in place, see [Edit Dependent Picklists](https://help.salesforce.com/s/articleView?id=platform.fields_editing_field_dependencies.htm&release=264.0.0&type=5 "Modify field dependencies in picklists.") and [Use the Field Dependency Matrix](https://help.salesforce.com/s/articleView?id=platform.fields_using_the_field_dependency_matrix.htm&release=264.0.0&type=5 "The field dependency matrix lets you specify the dependent picklist values that are available when a user selects each controlling field value. The top row of the matrix contains the controlling field values, while the columns list the dependent field values. Use this matrix to include or exclude values. Included values are available in the dependent picklist when a value in the controlling field is selected. Excluded fields aren’t available in the dependent picklist for the selected controlling field value.") in Salesforce Help. ## Verify Field-Level Security Settings Field-level security controls whether users can view, edit, or access a field. If a user’s profile or permission set hides a picklist field via field-level security, the user can’t see the picklist options. To confirm users have access to the picklist, see [Verify Access for a Particular Field](https://help.salesforce.com/s/articleView?id=platform.checking_field_accessibility_for_a_particular_field.htm&language=en_US) and [Modify Field Access Settings](https://help.salesforce.com/s/articleView?id=platform.modifying_field_access_settings.htm&language=en_US) in Salesforce Help. #### See Also - [Considerations for Creating and Updating Record Types and Picklists](https://help.salesforce.com/s/articleView?id=platform.customize_recordtype_considerations.htm&release=264.0.0&type=5 "Keep these considerations in mind when working with record types and business process picklists.") - [Knowledge Article: Newly Created Picklist Value Not Appearing on Record](https://help.salesforce.com/s/articleView?id=005104164&type=1&language=en_US)