---
schema_version: "1"
id: 83d231ce45408b50910cd85047b39f272035d9b0c8f6e975bfb7014e5643680c
title: Salesforce Sites Usage and Billing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/sites_limits.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.sites_limits.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e395dba0e8476d1a96383d5f7ac059be720a8b8ff7aa5505513f3c047bcf9daa
description: Salesforce Sites usage is governed by monthly and daily allocations. Understanding these allocations is important to the success of your sites.
products:
  - Salesforce Platform
  - Security
release: "264"
---
# Salesforce Sites Usage and Billing

Salesforce Sites usage is governed by monthly and daily allocations. Understanding these allocations is important to the success of your sites.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Developer</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

Salesforce provides tools to help you [reduce bandwidth consumption](https://help.salesforce.com/s/articleView?id=platform.sites_caching.htm&release=264.0.0&type=5 "Caching your Salesforce Site pages, attachments, and static resources can improve page load times and site performance. It can also help you avoid reaching bandwidth and service request time limits.") and monitor site usage.

- [Usage and Billing Terminology](https://help.salesforce.com/s/articleView?id=platform.sites_limits.htm&release=264.0.0&type=5)
- [Sites Allocation by Edition](https://help.salesforce.com/s/articleView?id=platform.sites_limits.htm&release=264.0.0&type=5)
- [Bandwidth and Service Request Time Limit Enforcement](https://help.salesforce.com/s/articleView?id=platform.sites_limits.htm&release=264.0.0&type=5)
- [Billing and Monthly Page Views Enforcement](https://help.salesforce.com/s/articleView?id=platform.sites_limits.htm&release=264.0.0&type=5)
- [What Counts as a Page View?](https://help.salesforce.com/s/articleView?id=platform.sites_limits.htm&release=264.0.0&type=5)
- [Monitoring Usage](https://help.salesforce.com/s/articleView?id=platform.sites_limits.htm&release=264.0.0&type=5)

## Usage and Billing Terminology

This section defines the terminology used for Salesforce Sites usage and billing.

- “Page Views” are calculated as the total number of pages served from the site's origin server.
- “Bandwidth” is calculated as the number of megabytes served and received from both the site's origin server and the cache server.
- “Service request time” is calculated as the total server time in minutes required to generate pages for the site.
- “Rolling 24-hour period” refers to the 24 hours immediately preceding the current time.
- “Origin server” refers to the web server that hosts your site.
- “Cache server” refers to the CDN server that serves your cached site pages.
- “Current period” refers to the current calendar month for which you are entitled a certain number of page views for your organization.

## Sites Allocation by Edition

The following table lists allocations for each edition.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:16.666666666666664%">
          <col style="width:16.666666666666664%">
          <col style="width:25%">
          <col style="width:25%">
          <col style="width:16.666666666666664%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d154987e178">Edition</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d154987e181">Maximum Number of Sites</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d154987e184">Bandwidth Allocation (per rolling 24-hour period per
              site)</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d154987e187">Service Request Time (per rolling 24-hour period per
              site)</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d154987e190">Maximum Page Views</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e178 ">Developer Edition</td>

            <td data-label="Maximum Number of Sites" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e181 ">1</td>

            <td data-label="Bandwidth Allocation (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e184 ">500 MB</td>

            <td data-label="Service Request Time (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e187 ">10 minutes</td>

            <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e190 ">N/A</td>

          </tr>
          <tr class="">
            <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e178 ">Enterprise Edition</td>

            <td data-label="Maximum Number of Sites" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e181 ">25</td>

            <td data-label="Bandwidth Allocation (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e184 ">
              <p>1 GB for sandbox</p>
              <p style="margin-bottom:0;">40 GB for production</p>
            </td>

            <td data-label="Service Request Time (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e187 ">
              <p>30 minutes for sandbox</p>
              <p style="margin-bottom:0;">60 hours for production</p>
            </td>

            <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e190 ">500,000</td>

          </tr>
          <tr class="">
            <td data-label="Edition" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e178 ">
              <p>Unlimited Edition</p>
              <p style="margin-bottom:0;">Performance Edition</p>
            </td>

            <td data-label="Maximum Number of Sites" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e181 ">25</td>

            <td data-label="Bandwidth Allocation (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e184 ">
              <p>1 GB for sandbox</p>
              <p style="margin-bottom:0;">40 GB for production</p>
            </td>

            <td data-label="Service Request Time (per rolling 24-hour period per site)" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e187 ">
              <p>30 minutes for sandbox</p>
              <p style="margin-bottom:0;">60 hours for production</p>
            </td>

            <td data-label="Maximum Page Views" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e190 ">1,000,000</td>

          </tr>
        </tbody>
      </table>

Make sure to consider the [available caching options](https://help.salesforce.com/s/articleView?id=platform.sites_caching.htm&release=264.0.0&type=5 "Caching your Salesforce Site pages, attachments, and static resources can improve page load times and site performance. It can also help you avoid reaching bandwidth and service request time limits.") to keep you within your allocation. Use the Site Usage analytics tools to monitor your Salesforce Sites.

## Bandwidth and Service Request Time Limit Enforcement

Bandwidth and Service Request Time limits are tracked and enforced over a 24-hour period. Sites that exceed provisioned limits within the 24-hour period remain available if the host instance has resources to serve the site. However, even if a site is available once limits are exceeded, there’s no guarantee in service level.

## Billing and Monthly Page Views Enforcement

This section describes how Salesforce enforces limits on monthly page views for Salesforce Sites.

- Billing is based on the number of monthly page views purchased for your organization. This page view limit is cumulative for all Salesforce Sites in your organization.
- If your organization exceeds 110% of its page view limit for four consecutive calendar months, your Salesforce Sites can be disabled until the next calendar month begins or you purchase more page views. Before disabling Salesforce Sites for this reason, Salesforce sends an email notification to the site and billing administrators, and the related account executive.
- If, in a given calendar month, your organization reaches 300% of its page view limit, your Salesforce Sites can be disabled until the next calendar month begins or you purchase more page views. Before disabling Salesforce Sites for this reason, Salesforce sends an email notification to the site and billing administrators, and the related account executive.

## What Counts as a Page View?

This section describes how page views are counted for Salesforce Sites.

A page view is a request from a non-authenticated site user to load a page associated with one of the sites within your Salesforce Sites domain or custom domain. Requests from authenticated portal users are not counted as page views.

These requests count as page views.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:37.5%">
          <col style="width:62.5%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d154987e332">Requests for...</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d154987e335">Example URL</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e332 ">Your Salesforce Sites domain</td>

            <td data-label="Example URL" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e335 ">
              <samp class="filepath">https://<var>MyDomainName</var>.my.salesforce-sites.com</samp>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e332 ">Your custom web address</td>

            <td data-label="Example URL" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e335 ">
              <samp class="filepath">https://mycompany.com</samp>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e332 ">Any page associated with your site</td>

            <td data-label="Example URL" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e335 ">
              <samp class="filepath">https://<var>MyDomainName</var>.my.salesforce-sites.com/mypage</samp>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e332 ">Authorization Required error page</td>

            <td data-label="Example URL" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e335 ">
              <samp class="filepath">https://<var>MyDomainName</var>.my.salesforce-sites.com/Unauthorized</samp>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requests for..." class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e332 ">
              <p>AJAX requests such as:</p>
              <ul>
                <li>JavaScript remoting (for example, Apex <code>RemoteAction</code>)</li>

                <li>Lightning</li>

                <li>Visualforce <code>&lt;apex:actionFunction&gt;</code></li>

                <li>Visualforce <code>&lt;apex:actionPoller&gt;</code></li>

              </ul>
            </td>

            <td data-label="Example URL" class="slds-cell-wrap" style="vertical-align:top;" headers="d154987e335 ">n/a</td>

          </tr>
        </tbody>
      </table>

Requests that don’t count as page views.

 
| Requests for... | Example URL |
| --- | --- |
| Salesforce images | https://MyDomainName.my.salesforce-sites.com/img/force\_logo\_w09.gif |
| Your static resources | https://MyDomainName.my.salesforce-sites.com/resource/1233771498000/background |
| Robots.txt | https://MyDomainName.my.salesforce-sites.com/robots.txt |
| Favorite icon | https://MyDomainName.my.salesforce-sites.com/favicon.ico |
| Attachments and Documents | n/a |
| Error pages, apart from Authorization Required, such as Limit Exceeded and Maintenance | https://MyDomainName.my.salesforce-sites.com/BandwidthExceeded |
| Images included with an HTML field | https://MyDomainName.my.salesforce-sites.com/servlet/rtaImage |
| Custom file field | https://MyDomainName.my.salesforce-sites.com/servlet/fileField |

## Monitoring Usage

Page views, bandwidth, and time consumption are tracked and made available in your org. You can view this information for a site under **Setup** | **Build** | **Develop** | **Sites**. Select a site, and you see related lists for page views for the current month’s billing cycle, and the 24-hour bandwidth and service request time usage history.

Also, you can install the [Salesforce Sites Usage Reporting](https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001SUEwEAO) app from AppExchange to monitor usage. Keep in mind that the information available in the app might not be as current as the information you find directly in your org.

For more information about bandwidth and service request time, see [View 24-Hour Salesforce Sites Usage History](https://help.salesforce.com/s/articleView?id=platform.sites_usage_history.htm&release=264.0.0&type=5 "You can avoid exceeding your site usage limits. Monitor the bandwidth and request time usage for each of your sites by viewing the usage data tracked on the 24-Hour Usage History related list.").

#### See Also

- [View 24-Hour Salesforce Sites Usage History](https://help.salesforce.com/s/articleView?id=platform.sites_usage_history.htm&release=264.0.0&type=5 "You can avoid exceeding your site usage limits. Monitor the bandwidth and request time usage for each of your sites by viewing the usage data tracked on the 24-Hour Usage History related list.")
- [Track Your Salesforce Sites with Google Analytics](https://help.salesforce.com/s/articleView?id=platform.sites_analytics_tracking_code.htm&release=264.0.0&type=5 "Salesforce Sites provides out-of-the-box integration with Google Analytics. To track the usage of your sites and site pages, use Google Analytics. You can track the number of visits, the number of page views, the average time spent on the site, and more.")