---
schema_version: "1"
id: 0a07a629f01f0e43a5d68ec71f25fa637c59f9bc4ca6a37b1c47cb3451656c16
title: Grant Access Using Hierarchies by Default in New Queues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/security_sharing_queue_hierarchy.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.security_sharing_queue_hierarchy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1aed1722014eee9eac59f869613d1a7b823a89af29c45954f8894daf26a4b597
description: Determine whether the Grant Access Using Hierarchies setting is enabled by default when creating a new queue.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Grant Access Using Hierarchies by Default in New Queues

Determine whether the Grant Access Using Hierarchies setting is enabled by default when creating a new queue.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Lightning Experience and Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d60722e81">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d60722e81 ">To modify sharing settings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d60722e81 ">Manage Sharing</td>

          </tr>
        </tbody>
      </table>

When you enable the Grant Access Using Hierarchies setting in a queue, records shared with the queue are automatically shared with the queue members’ superiors in the role hierarchy. The org-level setting Grant access using hierarchies by default in new queues controls the default value of the queue-level setting.

1. From Setup, in the Quick Find box, enter Sharing Settings, then select **Sharing Settings**.
2. Click **Edit** in the Organization-Wide Defaults area.
3. Select or deselect **Grant access using hierarchies by default in new queues**.
4. Save your changes.

This setting doesn't affect existing queues, and you can still modify the individual Grant Access Using Hierarchies setting on each queue.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/images/icon_note.png)

Note In installed packages that target API version 66.0 or earlier, included queues have the Grant Access Using Hierarchies setting disabled. If you want this setting to be enabled for all queues originating from packages, you can enable the org-level setting and then reinstall the package.

#### See Also

- [Create Queues](https://help.salesforce.com/s/articleView?id=service.setting_up_queues.htm&language=en_US)