---
schema_version: "1"
id: 63aea72716d4802a769880e37591087a823c1f843652e9483522de726ea2dd31
title: Send Alerts When a Screen Flow Fails
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/process_troubleshoot_error_event.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.process_troubleshoot_error_event.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 80c25cc62266c7120d3b6ff8d625b423fc01ab464a02c2fbf1dee4c674b0f88f
description: To save time troubleshooting screen flows that fail, subscribe to the Flow Execution Error Event platform event. When a flow interview fails, Salesforce publishes a platform event message. In Process Builder, you can subscribe to the platform event and perform actions, such as posting to Chatter or sending custom notifications.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Send Alerts When a Screen Flow Fails

To save time troubleshooting screen flows that fail, subscribe to the Flow Execution Error Event platform event. When a flow interview fails, Salesforce publishes a platform event message. In Process Builder, you can subscribe to the platform event and perform actions, such as posting to Chatter or sending custom notifications.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (<a href="https://help.salesforce.com/s/articleView?id=xcloud.overview_edition_lex_only.htm&amp;language=en_US" target="_blank">not available in all orgs</a>) and Lightning Experience</td></tr><tr class="" id="process_troubleshoot_error_event__d4026e343"><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span id="process_troubleshoot_error_event__d4026e347"><a name="process_troubleshoot_error_event__d4026e347"></a><strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</span></td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important Support and updates for Process Builder have ended as of December 31, 2025. This means that support won't be provided for any process and bugs in the Process Builder product won't be fixed. See [Workflow Rules & Process Builder End of Support](https://help.salesforce.com/s/articleView?id=001096524&type=1&language=en_US).

After December 31, 2025, existing processes continue to run, and you can activate, deactivate, and edit them; however, we recommend using Flow Builder. To migrate existing processes, plan your [switch to Flow Builder](https://help.salesforce.com/s/articleView?id=platform.flow_migrate_to_flow_learning_map.htm&release=264.0.0&type=5 "Flow Builder combines the capabilities of workflow rules and Process Builder in a single point-and-click tool, making it easier to create a triggered process. If you created triggered processes with workflow rules or Process Builder, use the Migrate to Flow tool to move them to Flow Builder. Start by migrating and testing in a sandbox environment before moving your new flows to production.") and use the [Migrate to Flow](https://help.salesforce.com/s/articleView?id=platform.flow_migrate_to_flow.htm&release=264.0.0&type=5 "Use the Migrate to Flow tool to convert your Process Builder processes and workflow rules into Flow Builder, including scheduled actions. The tool also supports partial migration of processes for most actions.") tool. For new automations, create flows in [Flow Builder](https://help.salesforce.com/s/articleView?id=platform.flow.htm&release=264.0.0&type=5 "Automation reduces repetitive work and helps your team complete tasks faster and more accurately. With Flow Builder, you can build simple or complex automations, forms, and guided experiences with no code. You can add forms to Salesforce pages and Experience sites, and launch flows using buttons, record triggers, or schedules.").

1. [Define the process properties](https://help.salesforce.com/s/articleView?id=platform.process_properties.htm&release=264.0.0&type=5 "The process properties uniquely identify your process.") to start when a platform event message is received.
2. Configure a process trigger for a platform [event](https://help.salesforce.com/s/articleView?id=platform.process_start.htm&release=264.0.0&type=5 "Every process includes a trigger, which tells the process when to start. How you configure that trigger depends on what type of process you’re creating.").
3. [Add the process criteria](https://help.salesforce.com/s/articleView?id=platform.process_criteria.htm&release=264.0.0&type=5 "Define the criteria that must be true before the process can execute the associated actions.").
4. [Create a Chatter post](https://help.salesforce.com/s/articleView?id=platform.process_action_post.htm&release=264.0.0&type=5 "Post to the feed of a user, a Chatter group, or the record that started the process."), or [send a custom notification](https://help.salesforce.com/s/articleView?id=platform.process_action_customnotification.htm&release=264.0.0&type=5 "Send customized notifications when important events occur. Alert an account owner if a new support case is logged while trying to close a deal, or send a notification for a workflow built entirely with custom objects. Add recipients and content to your custom notification, then add it to your process.").

#### See Also

- [Create a Process](https://help.salesforce.com/s/articleView?id=platform.process_create.htm&release=264.0.0&type=5 "To create a process, define its properties and which records it evaluates, and then add criteria nodes and actions.")
- [Troubleshoot Processes](https://help.salesforce.com/s/articleView?id=platform.process_troubleshoot.htm&release=264.0.0&type=5 "Use the error messages that appear in the Process Builder and the emails you receive when a process fails to help solve problems that arise when you’re working with processes. When all else fails, look at the Apex debug logs for your processes.")
- [_Platform Events Developer Guide_: FlowExecutionErrorEvent](https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/sforce_api_objects_flowexecutionerrorevent.htm)