---
schema_version: "1"
id: 9785373c86f743f533d0716fd7c6be8378e58dedec33e662f73e3bc43517ee39
title: Troubleshoot Processes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/process_troubleshoot.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.process_troubleshoot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a426b0d4c895674a12a4299ba81e0424728a3fbed5fa684c8b24f7317d469b13
description: Use the error messages that appear in the Process Builder and the emails you receive when a process fails to help solve problems that arise when you’re working with processes. When all else fails, look at the Apex debug logs for your processes.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Troubleshoot Processes

Use the error messages that appear in the Process Builder and the emails you receive when a process fails to help solve problems that arise when you’re working with processes. When all else fails, look at the Apex debug logs for your processes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (<a href="https://help.salesforce.com/s/articleView?id=xcloud.overview_edition_lex_only.htm&amp;language=en_US" target="_blank">not available in all orgs</a>) and Lightning Experience</td></tr><tr class="" id="process_troubleshoot__d2567e343"><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span id="process_troubleshoot__d2567e347"><a name="process_troubleshoot__d2567e347"></a><strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</span></td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important Support and updates for Process Builder have ended as of December 31, 2025. This means that support won't be provided for any process and bugs in the Process Builder product won't be fixed. See [Workflow Rules & Process Builder End of Support](https://help.salesforce.com/s/articleView?id=001096524&type=1&language=en_US).

After December 31, 2025, existing processes continue to run, and you can activate, deactivate, and edit them; however, we recommend using Flow Builder. To migrate existing processes, plan your [switch to Flow Builder](https://help.salesforce.com/s/articleView?id=platform.flow_migrate_to_flow_learning_map.htm&release=264.0.0&type=5 "Flow Builder combines the capabilities of workflow rules and Process Builder in a single point-and-click tool, making it easier to create a triggered process. If you created triggered processes with workflow rules or Process Builder, use the Migrate to Flow tool to move them to Flow Builder. Start by migrating and testing in a sandbox environment before moving your new flows to production.") and use the [Migrate to Flow](https://help.salesforce.com/s/articleView?id=platform.flow_migrate_to_flow.htm&release=264.0.0&type=5 "Use the Migrate to Flow tool to convert your Process Builder processes and workflow rules into Flow Builder, including scheduled actions. The tool also supports partial migration of processes for most actions.") tool. For new automations, create flows in [Flow Builder](https://help.salesforce.com/s/articleView?id=platform.flow.htm&release=264.0.0&type=5 "Automation reduces repetitive work and helps your team complete tasks faster and more accurately. With Flow Builder, you can build simple or complex automations, forms, and guided experiences with no code. You can add forms to Salesforce pages and Experience sites, and launch flows using buttons, record triggers, or schedules.").

- **[Common Reasons Why Processes Fail](https://help.salesforce.com/s/articleView?id=platform.process_errors.htm&release=264.0.0&type=5)**  
    Here are some common design problems that cause processes to fail.
- **[Errors in the Process Builder](https://help.salesforce.com/s/articleView?id=platform.process_troubleshoot_design.htm&release=264.0.0&type=5)**  
    The API names for criteria nodes and actions are created in the background. When you create or update processes, you can see error messages that reference those names to help you identify specifically where the problem occurred.
- **[What Happens When a Process Fails?](https://help.salesforce.com/s/articleView?id=platform.process_troubleshoot_runtime.htm&release=264.0.0&type=5)**  
    When a user does something that triggers a process, such as create a record, and the process fails, the user gets an error message. The error message includes the process name, error ID, and sometimes technical information that the user can give to you, the Salesforce admin. You can use the error ID to locate the detailed error email that is sent when the process failed.
- **[Troubleshoot Processes with Apex Debug Logs](https://help.salesforce.com/s/articleView?id=platform.process_troubleshoot_debuglogs.htm&release=264.0.0&type=5)**  
    Use debug logs to find detailed information about your running processes after they finish running. For example, investigate why a process doesn’t to trigger when a record meets the process’s criteria, or explore the sequence of processes being executed.
- **[Send Alerts When a Screen Flow Fails](https://help.salesforce.com/s/articleView?id=platform.process_troubleshoot_error_event.htm&release=264.0.0&type=5)**  
    To save time troubleshooting screen flows that fail, subscribe to the Flow Execution Error Event platform event. When a flow interview fails, Salesforce publishes a platform event message. In Process Builder, you can subscribe to the platform event and perform actions, such as posting to Chatter or sending custom notifications.

#### See Also

- [Common Reasons Why Processes Fail](https://help.salesforce.com/s/articleView?id=platform.process_errors.htm&release=264.0.0&type=5 "Here are some common design problems that cause processes to fail.")