---
schema_version: "1"
id: 334175ea00ef7132c3e2acd7318915e7eb9914912e6774caf02152bb98c72dc4
title: View Failed Orchestration Run Details from Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/orchestrator_troubleshoot_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.orchestrator_troubleshoot_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 94cdea366525e111aac66017b28faedb90cc4baf7580014e565d19d1253bebbb
description: When an orchestration run fails, Salesforce sends an error email. The email is sent to either the admin who last modified the associated orchestration or the Apex exception email recipients.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# View Failed Orchestration Run Details from Email

When an orchestration run fails, Salesforce sends an error email. The email is sent to either the admin who last modified the associated orchestration or the Apex exception email recipients.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.automate_orchestrator_about_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Flow Orchestration.">View supported editions for Flow Orchestration.</a></td></tr></tbody></table>

The email includes the error message with details about the:

- Orchestration
- Executed orchestration elements
- Flows called from orchestration steps

For activated orchestrations, the error email also has a link to show the failed orchestration run details in Flow Builder.

If an orchestration fails because of a flow it calls, then the recipients receive an error email for the orchestration failure and an error email for the flow failure.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_example.png)

Example

```
Error element Stage_1 (FlowOrchestratedStage).
An error occurred when executing a flow interview.

Flow Details
Flow API Name: Create_Customer_Record
Type: Orchestrator
Version: 1
Status: Inactive
Org: signup.org.test.1640285093849 (00DRM000000G0SV)

Flow Interview Details
Interview Label: Create New Customer 2/11/2022, 1:57 PM
Interview GUID: 1fb36a45416070aa772cba20517eea2a1236-7f18
Current User: Test User (005RM0000025zTa)
Start time: 2/11/2022, 1:57 PM
Duration: 3 seconds

How the Interview Started
Orchestration Run ID: 0jERM0000004CQT
Test User (005RM0000025zTa) started the flow interview.
API Version for Running the Flow: 54

ENTER STAGE: Stage 1
ID: 0jFRM0000004CQY
Status: Error

BACKGROUND STEP: Create Account for New Customer
ID: 0jLRM0000004Cfd
Status: Error
Entry Condition:
When the stage starts, the step starts = true
Flow (Create_Account_for_New_Customer)
Inputs:
None.
Outputs:
None.

Error Occurred: An error occurred when executing a flow interview.

Salesforce Error ID: 904995012-1848 (1749972898)
```