---
schema_version: "1"
id: 753d534c51e98c7f4f03ad5dfd2e0e93689b11b259ab7075493ec59a6c8811e8
title: Customize Emails to Assignees
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/orchestrator_customize_email_notification.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.orchestrator_customize_email_notification.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 940f20b57ea4a7aae4ee1004b1606cea2e7789237df3b9e79798a39c4e6e317c
description: By default, each time an orchestration run creates an orchestration work item, assignees receive a notification. To change the email notification sent when an orchestration work item is created, customize the associated approval step.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Customize Emails to Assignees

By default, each time an orchestration run creates an orchestration work item, assignees receive a notification. To change the email notification sent when an orchestration work item is created, customize the associated approval step.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.automate_orchestrator_about_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Flow Orchestration.">View supported editions for Flow Orchestration.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d339555e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d339555e61 ">To open, edit, or create an orchestration in Flow Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d339555e61 ">Manage Flow</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d339555e61 ">To complete assigned work and resume a paused orchestration</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d339555e61 ">Run Flows</td>

          </tr>
        </tbody>
      </table>

You must have an orchestration that contains an interactive step. To create an interactive step that sends a custom email notification when an orchestration work item is created, see [Create a Step to Interact with Users](https://help.salesforce.com/s/articleView?id=platform.orchestrator_build_assign_interactive_step.htm&release=264.0.0&type=5 "To assign a step in an orchestration to a person, group, or queue, create an interactive step. An orchestration run creates a work item for each interactive step that it executes.").

To send email notifications to assignees, the Stop Sending Orchestration Work Item Email Notifications in Process Automation Settings must be deselected. See [Disable All Email Notifications for Work Item Assignments](https://help.salesforce.com/s/articleView?id=platform.orchestrator_manage_disable_default_email_notifications.htm&release=264.0.0&type=5 "By default, an orchestration sends an email notification when an orchestration work item is assigned or reassigned to a user, group, or queue. Disable all work item notifications to stop sending emails to internal users and credentialed Experience Cloud site visitors.").

You can customize the content of the initial notification email for each interactive step, but you can't customize the sender. Orchestrations send email notifications from the Automated Process User Email Address specified in Process Automation Settings. If you don't specify this setting, Salesforce looks for an organization-wide email address with a purpose of Default No-Reply Address. If that doesn't exist, Salesforce uses any verified organization-wide email address. If no organization-wide email address exists, Salesforce uses the email address of the user running the orchestration. If the orchestration is running in system context without a user, Salesforce doesn't send the email.

Use text template resources to generate a unique and personalized subject and body for the custom email. Each interactive step can use a different set of text templates.

1. Open the orchestration that you want to customize.
2. Optional. Create a text template resource that contains the text to use for the subject of the custom email.
3. Optional. Create a text template resource that contains the body to use for the custom email.
4. Edit the interactive step.
    
    The Properties panel for the interactive step opens.
5. Under Select Someone to Complete the Action, select **Customize notification email**.
    1. For **Subject**, select the text template that contains the subject for the custom email. Or enter a string for your subject.
    2. For **Body**, select the text template that contains the body for the custom email.
6. Save your work.