---
schema_version: "1"
id: 627d221e91b037eb333e23126c33417bf6e67f51d4404c3aad8e68968d376611
title: Troubleshoot Common Lifecycle Center Issues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/next_gen_devops_center_troubleshoot_common_issues.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.next_gen_devops_center_troubleshoot_common_issues.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f65c04ff1fd1a589d50fb8b76565265aefe22018fe3d4c36deec1040800df166
description: Use this quick reference when a work item, environment sync, or source control connection doesn't work as expected in Lifecycle Center.
products:
  - Salesforce Platform
release: "264"
---
# Troubleshoot Common Lifecycle Center Issues

Use this quick reference when a work item, environment sync, or source control connection doesn't work as expected in Lifecycle Center.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Professional</strong> (API access required), <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Not available in: <strong>Government Cloud Plus</strong>. Contact your Salesforce account executive for more details.</td></tr></tbody><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Not available in: <strong>EU Operating</strong> Zone. EU Operating zone is a special paid offering that provides an enhanced level of data residency commitment. Lifecycle Center <em>is</em> supported in orgs in the EU that aren't part of EU OZ, per standard product terms and conditions.</td></tr></tbody></table>

Before retrying an operation, wait for any operation already in progress to finish. Repeated retries can extend a source control rate limit or start duplicate work.

**Issue:** Can't move a work item to In Progress status.

**Action:** Verify write access to the repository. On the Lifecycle Center Home tab, verify your source control connection status and reconnect if prompted.

**Issue:** Can't set work item status to Never or Cancel.

**Action:** You can't set status to Never or Cancel after promoting a work item to the first pipeline stage. Complete the promotion, then create a work item to revert the changes. Don't modify Lifecycle Center records directly, as the stage branch retains the original metadata.

**Issue:** Back sync remains in "Back sync of environment in progress" status.

**Action:** Verify back-sync prerequisites and wait for the operation to complete. Full environment syncs take longer. Don't restart the operation repeatedly. If the status remains in progress for several hours, blocks deployments, or returns a maximum-request-size error, contact Salesforce Support.

**Issue:** Deployment stalls at Initiating Deployment, disabling the promotion option for other work items.

**Action:** Check the deployment status in target environment Setup. If running, wait for completion. If complete but Lifecycle Center still shows Initiating Deployment, contact Salesforce Support before retrying.

**Issue:** Work item doesn't update after committing or merging changes outside Lifecycle Center.

**Action:** Verify that the commit is pushed to the work item branch in the remote repository. Follow the steps in [External Change Requests and Merges](https://help.salesforce.com/s/articleView?id=platform.devops_center_external_merges.htm&release=264.0.0&type=5 "You can create a change request and merge your changes directly in the source control system, which is the first half of the promotion process. You can complete the promotion by deploying all externally merged changes to the pipeline stage’s associated environment within DevOps Center or by using Salesforce CLI."). If the work item doesn't move to In Review or recognize the external merge, contact Salesforce Support.

**Issue:** Selecting a pipeline environment redirects to a login page.

**Action:** Log in to the target environment from the pipeline to refresh expired credentials, then retry the promotion. If redirect loops persist after login, contact Salesforce Support.

**Issue:** Repository returns a 403 or IP allowlist error.

**Action:** Have your source control admin update the repository owner IP allowlist based on current network requirements. See [Update IP Allowlist for Lifecycle Center](https://help.salesforce.com/s/articleView?id=platform.next_gen_devops_center_ip_allowlist.htm&release=264.0.0&type=5 "If your source control has IP restrictions, add the required Lifecycle Center IP addresses. Apply these to both the Lifecycle Center Hub org and the target org used by DX Inspector."). Don't reuse DevOps Center Managed Package IP addresses, as the Lifecycle Center uses different infrastructure. If access issues persist after allowlisting the required ranges, contact Salesforce Support.