---
schema_version: "1"
id: aaab2a9bc59d2fea3922cf51eff755c081299b59f3985067daaf364957f59ebc
title: Fix a Stalled Promotion in Lifecycle Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/next_gen_devops_center_fix_stalled_promotion.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.next_gen_devops_center_fix_stalled_promotion.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eb0e27808d886b203880db62e8971a3eba21e41da2a2f0a05cd66c7aa5fa223a
description: If a promotion remains in progress after its deployment succeeds or fails, cancel the associated request record. You can manually clean up a stalled promotion in Lifecycle Center.
release: "264"
---
# Fix a Stalled Promotion in Lifecycle Center

If a promotion remains in progress after its deployment succeeds or fails, cancel the associated request record. You can manually clean up a stalled promotion in Lifecycle Center.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Professional</strong> (API access required), <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Not available in: <strong>Government Cloud Plus</strong>. Contact your Salesforce account executive for more details.</td></tr></tbody><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Not available in: <strong>EU Operating</strong> Zone. EU Operating Zone is a special paid offering that provides an enhanced level of data residency commitment. Lifecycle Center <em>is</em> supported in orgs in the EU that aren’t part of EU OZ, per standard product terms and conditions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d3582e80">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d3582e80 ">To fix a stalled promotion:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d3582e80 ">Lifecycle Center Deployment Manager</td>
          </tr>
        </tbody>
      </table>

1. In the target org, from Setup, in the Quick Find box, enter Deployment Status, and then select **Deployment Status**.
2. Check the recent Lifecycle Center deployment associated with the stalled promotion.
    
    - If the deployment succeeded, the deployment completed but the promotion status wasn’t updated.
    - If the deployment failed, the promotion status wasn’t updated after the error.
    
    Follow the same recovery steps for either result.
3. In your Lifecycle Center org, open Developer Console, and then select the **Query Editor** tab.
4. To find the promotion record that’s still in progress, run this query:
    
    ```
    SELECT Id, Status, RequestInfoId
    FROM DevopsPipelnStgProm
    WHERE Status = 'IN_PROGRESS'
    ```
5. Copy the value in the **RequestInfoId** column of the affected record.
6. Replace `<request-info-id>` with the copied ID, and then run this query:
    
    ```
    SELECT Id, Status, OperationType
    FROM DevopsRequestInfo
    WHERE Id = '<request-info-id>'
    ```
7. Select the returned record, and then click **Open Detail Page**.
8. On the DevopsRequestInfo record, change **Status** from **IN\_PROGRESS** to **CANCELLED**, and then save your changes.
    
    Lifecycle Center cleans up the stalled promotion. No other manual cleanup is required.
9. In Lifecycle Center, refresh the **Pipeline Stages** view.
    
    The stalled-promotion error no longer appears.