---
schema_version: "1"
id: 433ebf661e88db6caaa601483e2c1d4bd03193a7603be046dec1612a8d6448c2
title: Include This Information When Contacting Salesforce Support
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/next_gen_devops_center_contact_support.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.next_gen_devops_center_contact_support.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f55937a024215cb245f927bc9bfa3c9d2c2d24ac1e023663a1a30c38d56dcb19
description: When you contact Salesforce Support about a Lifecycle Center issue, gather these details before opening a case to help support resolve the issue faster.
products:
  - Salesforce Platform
release: "264"
---
# Include This Information When Contacting Salesforce Support

When you contact Salesforce Support about a Lifecycle Center issue, gather these details before opening a case to help support resolve the issue faster.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Professional</strong> (API access required), <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Not available in: <strong>Government Cloud Plus</strong>. Contact your Salesforce account executive for more details.</td></tr></tbody><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Not available in: <strong>EU Operating</strong> Zone. EU Operating zone is a special paid offering that provides an enhanced level of data residency commitment. Lifecycle Center <em>is</em> supported in orgs in the EU that aren't part of EU OZ, per standard product terms and conditions.</td></tr></tbody></table>

- The approximate timestamp and time zone.
- The project, pipeline stage, and environment.
- The work item and current status.
- The operation that failed.
- The exact error message.
- Whether you committed, merged, or deployed outside Lifecycle Center.
- Details of the source control provider.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-devops_center-264-0-0-production-enus/166010c3-4c34-4087-92ad-aea917baf524/images/icon_important.png)

Important Don't include passwords, access tokens, or confidential metadata.