---
schema_version: "1"
id: 12c55efc41c41cf911b08d5793826a553c434eb4458c665cb43cd8e2abf3b26e
title: Manage External Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/networks_external_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.networks_external_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48d0731c6e20f9eebcd1722b4279bcdab1604e4034d2bb56ffa3540ae6f7ac0b
description: Create and manage the external customer and partner users who log in to your Experience Cloud sites, and external-facing sites using other clouds such as Commerce Cloud, Financial Services Cloud, Health Cloud, and Work.com.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Manage External Users

Create and manage the external customer and partner users who log in to your Experience Cloud sites, and external-facing sites using other clouds such as Commerce Cloud, Financial Services Cloud, Health Cloud, and Work.com.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Applies to: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR, Aura, and Visualforce sites</a></td></tr></tbody></table>

- **[External User Access Best Practices](https://help.salesforce.com/s/articleView?id=platform.networks_access_best_practices.htm&release=264.0.0&type=5)**  
    External user access allows individuals outside your organization, such as customers, partners, or contractors, to access specific information and features by logging into your Salesforce environment or a site. To ensure your data is secure, make sure that external users have only the access and abilities required to complete their work.
- **[Manage Site Membership](https://help.salesforce.com/s/articleView?id=platform.exp_cloud_administer_members.htm&release=264.0.0&type=5)**  
    Learn how to create external members and add them to your site.
- **[Grant Portal Super User Access to Partner and Customer Users](https://help.salesforce.com/s/articleView?id=platform.networks_customer_super_user_access.htm&release=264.0.0&type=5)**  
    Enable super user access so that users with Partner Community or Customer Community Plus licenses in your sites can access more records and data.
- **[Optimize Account Roles to Improve Performance and Scale](https://help.salesforce.com/s/articleView?id=platform.networks_partners_optimize_roles.htm&release=264.0.0&type=5)**  
    If you expect a large volume of business accounts with a single Experience Cloud user, we recommend enabling Account Role Optimization (ARO) to ensure the best performance possible. ARO minimizes the number of roles created for users with [licenses that require external user records to be associated with roles](https://help.salesforce.com/s/articleView?id=platform.users_license_types_communities.htm&type=5&language=en_US). The fewer the roles, the better the performance of your Experience Cloud site.
- **[Manage Contactless Users](https://help.salesforce.com/s/articleView?id=platform.users_contactless_users_manage_users.htm&release=264.0.0&type=5)**  
    By default, when Salesforce creates a user record for a customer or partner, it adds the user’s contact information. But if your implementation doesn’t require contact information for customers or partners, consider going contactless to reduce the overhead of managing these types of users. Without contacts, you don’t have to worry about keeping user and contact records in sync. For example, if you maintain a user directory for identity purposes, no contact information is required.
- **[About High-Volume Community or Site Users](https://help.salesforce.com/s/articleView?id=platform.networks_about_hvpu.htm&release=264.0.0&type=5)**  
    High-volume community or site users in Experience Cloud are limited-access users intended for orgs that have thousands to millions of users.
- **[Experience Cloud Site User Account Ownership Limitations](https://help.salesforce.com/s/articleView?id=platform.networks_person_accounts_limitation.htm&release=264.0.0&type=5)**  
    Consider these limitations when assigning ownership of accounts to external users.