---
schema_version: "1"
id: c94cb9fffc8efc7b5e88e7d8c55e103c0acce4c06e7d3be86c0611376a16a2e0
title: Reset an External User’s Password for Experience Cloud Sites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/networks_external_user_password.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.networks_external_user_password.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b4d2b785edc5f370235445e811f9ae678e10476f1d76dd2ad56c6856b4c514e0
description: An external user's password can be reset either by the user or by the administrator of the org hosting the site.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Reset an External User’s Password for Experience Cloud Sites

An external user's password can be reset either by the user or by the administrator of the org hosting the site.

In either case, when someone initiates a reset of an external user's password, an email is sent to the user with a link to reset the password. Password reset links expire immediately after users click them, or after 24 hours if unused. When users click the link, they’re required to reset their password before proceeding.

If a user-initiated password reset request can’t be processed, users receive an email telling them why. Password reset requests fail if a user’s account is temporarily or permanently locked due to too many unsuccessful login attempts or if the request was sent outside approved login hours, IP ranges, or network locations.

#### See Also

- [Create Experience Cloud Site Users](https://help.salesforce.com/s/articleView?id=platform.networks_create_external_users.htm&release=264.0.0&type=5 "Create site users to access Experience Cloud sites.")
- [Give External Experience Cloud Site Members Login Information](https://help.salesforce.com/s/articleView?id=platform.faq_communities_external_member_login_info.htm&release=264.0.0&type=5 "External users get their login credentials in welcome emails from an Experience Cloud site.")