--- schema_version: "1" id: d42ed851a9f71aa2a2925a7ce4ad3ab5e0c269ecb80e8792b57640a2ee03a580 title: Create Experience Cloud Site Users collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/networks_create_external_users.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.networks_create_external_users.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 2ed7effba831bc84e38eda1e63c0e5f52337bda327189be1f522ee3d1d55a5b1 description: Create site users to access Experience Cloud sites. products: - Security - Salesforce Platform release: "264" --- # Create Experience Cloud Site Users Create site users to access Experience Cloud sites. ### Required Editions
Available in: Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
Applies to: LWR, Aura, and Visualforce sites
User Permissions Needed
To create or edit Customer Community, Customer Community Plus, or Partner Community users:

Manage External Users

Note
Note Avoid using the Manage User permission for the sole purpose of logging in to a site as a user because it also grants administrator access to make organizational changes. These changes include managing portal roles, viewing all portal profiles, enabling and disabling portal accounts, and merging portal accounts and contacts.

OR

Manage External Users (Limited)

Note
Note The Manage External Users (Limited) permission allows you to only manage users you have Read and Write access to.
To create or edit Customer Community Plus or Customer Community users:

Manage Customer Users

Important
Important When creating customer users, the account that the new contact is associated with must have an account owner that is assigned a role.
To create, edit, and delete profiles: Manage Profiles and Permission Sets
To log in as a partner or customer user:

Manage External Users

OR

Manage External Users (Limited)

OR

Manage Customer Users

Important
Important The Manage Customer Users permission is on by default for standard users created before Summer ‘18.

AND

Edit on Accounts

Note
Note This permission isn’t needed if the person logging in has a higher role than the partner or customer user they’re logging in as.
To log in as an experience user:

Manage External Users

OR

Manage External Users (Limited)

AND

Edit on Accounts

AND

Be a member of the site they are trying access.

OR

Create and Setup Experiences

AND

View Setup and Configurations
1. If you’re creating a partner user, ensure that the account has been enabled as a Partner Account. 1. In Lightning Experience, click the action dropdown, and then from the account detail page, select **Enable as Partner**. 2. In Salesforce Classic, on the account detail page, click **Manage External Account** | **Enable as Partner**. 2. On the account’s contact related list, view or add the contact record for the person that you want to add to a site. When you create a partner or customer user, Salesforce creates a user record in your org with some details pre-populated from the contact record. 1. In Lightning Experience, on the contact detail page, click the actions dropdown, and then select **Enable Partner User** or **Enable Customer User**. 2. In Salesforce Classic, click **Manage External User** and either **Enable Partner User** or **Enable Customer User**. 3. Edit the user record, and assign the appropriate user license: Partner Community for partners and Customer Community or Customer Community Plus for customer users. 4. Select the appropriate profile and role for the partner or customer user. 5. If you haven’t activated the site to add the external user to, deselect **Generate new password and notify user immediately** so that users don’t receive a password before activation. - If you opt to notify the user immediately but the user isn’t a member of any active site, Salesforce doesn’t send the email. - You can send a welcome email with the login information by selecting the [**Send welcome email**](https://help.salesforce.com/s/articleView?id=experience.networks_customize_email.htm&type=5&language=en_US) option when you activate a site. - If you don’t send a welcome email when you activate the site, you must manually send this information to the user. 6. Save your work. Take a look at how you can create external users. If you create new external users with the Manage External User (Limited) permission, you can use an apex trigger to automatically share the new user with an internal user. - **[Considerations for Creating Experience Cloud Site Users](https://help.salesforce.com/s/articleView?id=platform.networks_create_ext_users_considerations.htm&release=264.0.0&type=5)** All users who log into an Experience Cloud site must have a record in Salesforce. Their record is created either as a person account or as a contact connected to a customer or partner business account. External users are enabled from the contact record as a customer or partner user, depending on your business relationship. #### See Also - [Delegate Site Administration to an External User](https://help.salesforce.com/s/articleView?id=platform.networks_DPUA.htm&release=264.0.0&type=5 "Delegate the administration of your site to an external user to increase your site’s capacity for growth and reduce bottlenecks. External administrators can add, update, and disable members, and they can reset passwords and manage user permissions.") - [Experience Cloud User Licenses](https://help.salesforce.com/s/articleView?id=platform.users_license_types_communities.htm&release=264.0.0&type=5 "The following licenses are used for external users: Customer Community, Customer Community Plus, Partner Community, External Apps, External Identity, and Channel Account.") - [Add Members to Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=platform.networks_customize_members.htm&release=264.0.0&type=5 "Use profiles and permission sets to manage site membership during the setup process. Adding a profile or permission to a site’s membership gives access to the site to users with that profile or assigned the permission set.") - [Give External Experience Cloud Site Members Login Information](https://help.salesforce.com/s/articleView?id=platform.faq_communities_external_member_login_info.htm&release=264.0.0&type=5 "External users get their login credentials in welcome emails from an Experience Cloud site.") - [Reset an External User’s Password for Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=platform.networks_external_user_password.htm&release=264.0.0&type=5 "An external user's password can be reset either by the user or by the administrator of the org hosting the site.") - [Upgrade Experience Cloud User Licenses](https://help.salesforce.com/s/articleView?id=platform.networks_upgrade_licenses.htm&release=264.0.0&type=5 "Upgrading an Experience Cloud user license allows you to give them access to more data within your site. With the right combination of permissions via the user’s new license, profile, role, and permission sets, you can preserve the user’s record and Chatter history.") - [Partner User Roles](https://help.salesforce.com/s/articleView?id=platform.networks_partner_roles_overview.htm&release=264.0.0&type=5 "When you enable the first external user on a partner account, a user role hierarchy is created for that account. This role hierarchy rolls up to the account owner (typically, the channel manager). The three roles in this hierarchy are Partner User, Partner Manager, or Partner Executive. When you create contacts on the partner account and convert them to external users, assign one of these roles to them.") - [Customize Email Sent from Experience Cloud Sites for Email Verification](https://help.salesforce.com/s/articleView?id=experience.networks_customize_email.htm&type=5&language=en_US)