---
schema_version: "1"
id: ed2a21043778a3cf63a64557d3fd2bfee5f7dded4a387759ed7bfea1be6be052
title: About High-Volume Community or Site Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/networks_about_hvpu.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.networks_about_hvpu.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3e9a3e956f5721a012d21bc54beb798e701c4b52d6ede8db64229c4ebc2b3fa1
description: High-volume community or site users in Experience Cloud are limited-access users intended for orgs that have thousands to millions of users.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# About High-Volume Community or Site Users

High-volume community or site users in Experience Cloud are limited-access users intended for orgs that have thousands to millions of users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Unlike other users, high-volume community or site users don’t have roles, which eliminates performance issues associated with role hierarchy calculations. High-volume users include the External Apps, Customer Community, High Volume Customer Portal, and Authenticated Website license types.

## Characteristics

High volume users:

- Are contacts enabled to access an experience.
- Are assigned to the External Apps, Customer Community, High Volume Customer Portal, or Authenticated Website license.
- Only share the records they own with authenticated Salesforce users in Share Groups.
- Only share the records they own in guest user or criteria-based sharing rules.

## Access to Records

High-volume users can access the following types of records, based on specific conditions:

- They can access their own account and contact records, based on [implicit sharing](https://help.salesforce.com/articleView?id=sharing_across_objects.htm&language=en_US).
- They have Read access on the account they belong to.
- They can access a record’s parent, and the org-wide sharing setting for that record is Controlled by Parent.
- The org-wide sharing setting for the object is Public Read Only or Public Read/Write.

## Limitations

- You can't manually share records owned by high-volume users. High-volume users themselves also can’t manually share records they own or have access to.
- You can’t transfer cases from member-based users to high-volume users.
- High-volume users can’t own accounts.
- You can’t add case teams to cases owned by high-volume users.
- You can’t include high-volume users in:
    - Personal groups or public groups.
    - Owner-based sharing rules.
    - Account teams, opportunity teams, or case teams.
    - Salesforce CRM Content libraries.These limitations also apply to records owned by high-volume users.
- You can’t assign high-volume users to territories.

#### See Also

- [Use Share Groups to Share Records Owned by High-Volume Experience Cloud Site Users](https://help.salesforce.com/s/articleView?id=platform.networks_sharing_light_users.htm&release=264.0.0&type=5 "Share groups allow you to share records owned by high-volume Experience Cloud site users with authenticated internal and external users.")