---
schema_version: "1"
id: 060804c3e110f179cc7b5cad1c50bcfe565b82b941aab4dd2564019cb25d2b25
title: Delegate Site Administration to an External User
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/networks_DPUA.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.networks_DPUA.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 690912e2515c4226a07845a3e77ef36b25e8105a5dc2282b265aa55a69e97f99
description: Delegate the administration of your site to an external user to increase your site’s capacity for growth and reduce bottlenecks. External administrators can add, update, and disable members, and they can reset passwords and manage user permissions.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Delegate Site Administration to an External User

Delegate the administration of your site to an external user to increase your site’s capacity for growth and reduce bottlenecks. External administrators can add, update, and disable members, and they can reset passwords and manage user permissions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Applies to: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR, Aura, and Visualforce sites</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d34065e81">Permissions Needed</th>
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            <td data-label="Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d34065e81 ">To manage external users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d34065e81 ">Manage External Users</td>

          </tr>
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            <td data-label="Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d34065e81 ">To create, edit, and delete profiles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d34065e81 ">Manage Profiles and Permission Sets</td>

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Keep these considerations in mind when delegating an external user as a site administrator.

- You can grant delegated external user administration to users with Partner Community, Customer Community Plus, Gold Partner, Enterprise Administration, or Customer Portal Manager licenses.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/images/icon_note.png)
    
    Note These permissions are automatically enabled when a user is granted the “Delegated External User Administration” permission. They aren’t automatically disabled if the “Delegated External User Administration” permission is disabled.
    
    - The “[Portal Super User”](https://help.salesforce.com/s/articleView?id=platform.networks_customer_super_user_access.htm&release=264.0.0&type=5 "Enable super user access so that users with Partner Community or Customer Community Plus licenses in your sites can access more records and data.") permission for users with profiles using Customer Community Plus licenses
    - The “View Roles and Role Hierarchy” permission for all users
- Custom fields aren’t visible to a delegated external user administrator when they view user detail records in Salesforce Classic or Lightning Experience.
- To access the account that they’re managing, users with the “Delegated External User Administrator” permission require Read access or greater.
- Delegated admins with Customer Community Plus licenses can remove the Role field from the Users compact layout to edit members.

1. From Setup, in the Quick Find box, enter Profiles, and then select **Profiles**.
2. Select a profile with a supported license and clone it, or click a custom profile.
3. Click **Edit**.
4. Select **Delegated External User Administrator**.
5. Click **Save**.
6. In the Delegated External User profiles related list, click **Edit**.
7. Select the profiles that you want the delegated external user administrator to manage.
8. In the Delegated External User Permission Sets, click **Edit**.
9. Select the permissions that you want the delegated external user administrator to manage.
10. Save your work.

External administrators can enable or disable a user or reset passwords from the Experience Cloud site that they belong to by clicking **Manage External User** | **View Partner User** on the contact’s record. To ensure that the delegated external user administrator is set up for success, check that:

- Accounts and contacts are available on your delegated administrators site. The Account and Contact tabs are set to Default On. Optionally, field-level security and page layouts only display the account and contact fields you specify.
- Account layout pages for the delegated external member profile include the Active field on the Community Members related list.
- Delegated external user administrators have “Create” and “Edit” permissions on contacts so that they can create and update contacts related to their account.
- Delegated external user administrators can assign all the permissions in the permission sets that you want them to manage.
- If delegated external administrators require access to personally identifiable information, such as usernames and aliases, select the **View Concealed Field Data** permission on the delegated external user administrator profile.
- These buttons are added to the **Salesforce Mobile and Lightning Experience Actions** section on the Contact page layout.
    - **Disable Partner User**
    - **Disable Customer User**
    - **Enable Partner User**
    - **Enable Customer User**
    - **View Partner User**
    - **View Customer User**

- **[Give External Users Access to Manage Other Accounts](https://help.salesforce.com/s/articleView?id=platform.networks_external_managed_accounts.htm&release=264.0.0&type=5)**  
    Authorize external users to manage permission sets for other users, reset passwords, activate, deactivate, or add members to other accounts. With the Account Switcher component, external users can easily access the other accounts.
- **[Delegate Account Management to an External User](https://help.salesforce.com/s/articleView?id=platform.networks_account_management_overview.htm&release=264.0.0&type=5)**  
    Give external users the power to manage account members and account brand information. Administrators, internal users, and partner users with the Delegated External User Administrator permission can create and edit a member, reset a member’s password, and activate or deactivate a member. They can also upload brand logos and save company information for co-branded email templates to partner users, and create marketing campaigns, deal notifications, and websites.

#### See Also

- [Create Experience Cloud Site Users](https://help.salesforce.com/s/articleView?id=platform.networks_create_external_users.htm&release=264.0.0&type=5 "Create site users to access Experience Cloud sites.")
- [Grant Portal Super User Access to Partner and Customer Users](https://help.salesforce.com/s/articleView?id=platform.networks_customer_super_user_access.htm&release=264.0.0&type=5 "Enable super user access so that users with Partner Community or Customer Community Plus licenses in your sites can access more records and data.")
- [Manage Personal User Information Visibility for External Users](https://help.salesforce.com/s/articleView?id=platform.users_manage_personal_info_visibility.htm&release=264.0.0&type=5 "Protect your external users' data by concealing personal information fields from other external users. To meet your business's security needs, modify which user fields are classified as personal information and hidden from view on Experience Cloud sites.")
- [Deactivate Users](https://help.salesforce.com/s/articleView?id=platform.how_to_deactivate_users.htm&release=264.0.0&type=5 "To deactivate a user’s account so they can no longer log into Salesforce, complete these steps.")
- [Add Salesforce CRM Data to LWR or Aura Sites](https://help.salesforce.com/s/articleView?id=experience.exp_cloud_build_crm_data.htm&type=5&language=en_US)
- [Add Tabs to Your Salesforce Tabs + Visualforce Site](https://help.salesforce.com/s/articleView?id=experience.networks_customize_tabs.htm&type=5&language=en_US)