---
schema_version: "1"
id: c248b086f0bddb6db8f5724e57a304145664af6b3ebd2f2b007dfa0549eece73
title: Einstein Next Best Action Examples
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/nba_examples.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.nba_examples.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a7eba47c19c59d98b98600ec8bca00b524ea98f642064c802d2ccfcfd00fe824
description: These examples walk you through the process of creating Einstein Next Best Action components.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Einstein Next Best Action Examples

These examples walk you through the process of creating Einstein Next Best Action components.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.nba_ref_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Next Best Action.">View supported editions for Next Best Action</a>.</td></tr></tbody></table>

- **[Offer a Gift Basket to Each Account](https://help.salesforce.com/s/articleView?id=platform.nba_examples_gift_basket.htm&release=264.0.0&type=5)**  
    Use a Next Best Action component on the Lightning Account record page to offer a gift basket to each of your accounts. When a customer accepts the offer, a form opens to collect the recipient’s name and shipping address. After the form is submitted, a request email is sent to the shipping department.
- **[Use Customer Satisfaction to Drive Recommendations](https://help.salesforce.com/s/articleView?id=platform.nba_examples_csat.htm&release=264.0.0&type=5)**  
    Use Einstein Next Best Action to tailor recommendations based on customer satisfaction scores. For example, offer a service contract discount to customers with low satisfaction or a new product preview to those with high satisfaction. Drive retention and upsell with targeted offers.