---
schema_version: "1"
id: 56bae943acc83aedbfba34ca17206e47b4081ccfdeea9673f92eda8d2b4793b0
title: Create and Manage Inbound Appointments in Salesforce Scheduler
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_work_with_inbound_appointments.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_work_with_inbound_appointments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f8404bfb32dd488e755e1cce7dbce49801bc5cf1b45f120c8c0b692e53562581
description: Customers, partners, and prospects can use Salesforce Scheduler to schedule appointments with your service resources. They can also modify appointments to reschedule them or add service resources, and cancel appointments. After an appointment is scheduled, deleting service resources, modifying work type durations, or modifying the appointment to remove assigned service resources can result in unexpected behavior.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Create and Manage Inbound Appointments in Salesforce Scheduler

Customers, partners, and prospects can use Salesforce Scheduler to schedule appointments with your service resources. They can also modify appointments to reschedule them or add service resources, and cancel appointments. After an appointment is scheduled, deleting service resources, modifying work type durations, or modifying the appointment to remove assigned service resources can result in unexpected behavior.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- **[Schedule an Inbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_create_inbound_appointments.htm&release=264.0.0&type=5)**  
    Customers, partners, and prospects can schedule a meeting—in person, by phone, or by video—with service resources. They can also create a group appointment and add multiple person accounts or contact records as attendees.
- **[Reschedule an Inbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_modify_inbound_appointment.htm&release=264.0.0&type=5)**  
    Customers, partners, and prospects can reschedule a service appointment to change the appointment date and time or to add service resources.
- **[Reassign an Inbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_reassign_inbound_appointments.htm&release=264.0.0&type=5)**  
    Customers, partners, and prospects can change the primary service resource when the assigned service resource is unavailable.
- **[Cancel an Inbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_cancel_inbound_appointment.htm&release=264.0.0&type=5)**  
    Customers, partners, and prospects can cancel an appointment.