---
schema_version: "1"
id: 5765d63104fd3900a134881cfe61df2c82992f949bf036bdfe628251853d5498
title: Create and Manage Outbound Appointments in Salesforce Scheduler
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_work_with_appointments.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_work_with_appointments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 77e2868bac70de120eacdb008262b7f51d65244539d64fa6f40ba872f5eadd39
description: Use Salesforce Scheduler to schedule an appointment with a customer and an assigned resource or resources. Modify an appointment to reschedule it to a different date or time or to add more service resources. Cancel the appointment if the customer can no longer make it. After you schedule an appointment, deleting service resources, modifying work type durations, or modifying the appointment to remove assigned service resources can result in unexpected behavior.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Create and Manage Outbound Appointments in Salesforce Scheduler

Use Salesforce Scheduler to schedule an appointment with a customer and an assigned resource or resources. Modify an appointment to reschedule it to a different date or time or to add more service resources. Cancel the appointment if the customer can no longer make it. After you schedule an appointment, deleting service resources, modifying work type durations, or modifying the appointment to remove assigned service resources can result in unexpected behavior.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- **[Schedule an Outbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_create_appointments_ls.htm&release=264.0.0&type=5)**  
    A regular appointment represents a meeting—in person, or by phone or video—with a customer and an assigned resource or resources. A group appointment represents a meeting where you can add multiple person account, lead, or contact records as attendees.
- **[Reschedule an Outbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_modify_appointments_ls.htm&release=264.0.0&type=5)**  
    You can reschedule a service appointment to change the appointment date and time or to add more service resources to the appointment.
- **[Reassign an Outbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_reassign_outbound_appointments.htm&release=264.0.0&type=5)**  
    Reassign a service appointment to change the primary service resource when the assigned service resource is unavailable.
- **[Reassign Multiple Service Appointments](https://help.salesforce.com/s/articleView?id=platform.ls_reassign_multiple_service_appointments.htm&release=264.0.0&type=5)**  
    Reassign multiple service appointments of a service resource to change the primary or required service resource. You can either select a preferred service resource to reassign service appointments or reassign service appointments to the service resources that Salesforce Scheduler suggests based on the availability.
- **[Cancel an Outbound Appointment in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_cancel_appointments.htm&release=264.0.0&type=5)**  
    Use the provided Cancel Service Appointment quick action to cancel an appointment.