---
schema_version: "1"
id: fd6644815a809b22de720288d5eacaa71dd7a02246517e3329bdc93338d9823a
title: Virtual Territories
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_virtual_territories.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_virtual_territories.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 046b7d991edb5bcaa40b12ee963d886576c91190d361599503bee3c559eb5e15
description: Admins and territory managers can create virtual territories to give customers and service resources the flexibility to take appointments from anywhere. A virtual territory is a service territory that is created without an address for a group of service resources that are available for appointments on virtual channels, such as phone and video.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Virtual Territories

Admins and territory managers can create virtual territories to give customers and service resources the flexibility to take appointments from anywhere. A virtual territory is a service territory that is created without an address for a group of service resources that are available for appointments on virtual channels, such as phone and video.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

For example, a group of retail bankers take only virtual appointments. The bankers can create shifts and add the engagement channels for which they’re available. Admins can create a virtual territory for the bankers and then relate these service resources to that virtual territory.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png)

Note Always create engagement channel types and channels’ junction entities before you relate a channel to a shift.

- **[Considerations for Virtual Territories](https://help.salesforce.com/s/articleView?id=platform.ls_considerations_virtual_territories.htm&release=264.0.0&type=5)**  
    Here are some things to keep in mind when you set up virtual territories.