---
schema_version: "1"
id: 990ff8c16a81a8f203a060a1296fb5fbaeb6d26cf931173d60daca04f1cdedc4
title: Manage Your Shifts in Schedule View
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_shifts_schedule_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_shifts_schedule_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 60988be640de8cc294acf2132007eb5ca2e09aa22cf023ac0ce96485277358b0
description: Schedule view shows shifts grouped by service resources or by work type group in a calendar format. The view makes identifying tentative, published, and confirmed shifts easy. The view also shows service resources’ absences and service territories’ holidays.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Manage Your Shifts in Schedule View

Schedule view shows shifts grouped by service resources or by work type group in a calendar format. The view makes identifying tentative, published, and confirmed shifts easy. The view also shows service resources’ absences and service territories’ holidays.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d9888e66">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d9888e66 ">To view shifts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d9888e66 ">View on Shift, Job Profiles, Service Resource, and Service Territory </td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, click **Shifts**.
2. Navigate to any list view other than the Recently Viewed list view, such as the All Shifts list view or a custom list view.
3. Click the actions menu for the list view, and then select the name of the list view that contains the shifts that you want to see.
4. If necessary, define the filters to change the shifts that appear.
5. To view upcoming shifts in the calendar format, click ![Shift table view icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_shift_table_icon.png), and then select ![Shift schedule view icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_shift_schedule_icon.png).
    
    The shift schedule view appears.
    
    ![Shift Schedule view](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_shift_schedule_view.png)
    
    - To create a shift, click an empty space within the calendar.
    - To see a calendar of shifts that are assigned to each service resource, click the **Resources** tab (1). Salesforce Scheduler shows only active resources who are linked to the service territories for the specified time period.
    - To see a calendar of shifts that are assigned to each work type group, click the **Shifts by Work Type Group** tab (2).
    - To edit or clone a shift, hover over an existing shift, and then click **Edit** or **Clone** (3).
    - To see shift assignments in the time zone of the service territory, turn on **Territory Time Zone** (4).
    - To see the schedule in your time zone, turn off **Territory Time Zone** (4).
    - Resource absences and holidays have a gray background (5).
    - To configure the fields shown on the resource card, update the compact layout for the service resource object.
6. To configure the fields shown on the shift card, perform these steps.
    1. In the list view for Shifts, select a list view other than the Recently Viewed list view, such as the All Shifts list view or a custom list view.
    2. Click ![settings icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_settings_icon.jpg), and then click **Select Fields to Display**.
    3. To move a field from the Available Fields list to the Visible Fields list, select the field, and then click ![Move right button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_move_right_icon.jpg).
    4. If you want to reorganize the sequence of fields, use ![move up button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_move_up_icon.jpg) and ![move down button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_move_down_icon.jpg).
    5. Save your changes.
7. Identify a shift’s status by the non-customizable, horizontal, colored stripe.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><tbody><tr class=""><th style="vertical-align:top;" headers="d9888e245-option" id="d9888e249">Orange</th><td style="vertical-align:top;" headers="d9888e245-desc d9888e249">Tentative</td></tr><tr class=""><th style="vertical-align:top;" headers="d9888e245-option" id="d9888e258">Blue</th><td style="vertical-align:top;" headers="d9888e245-desc d9888e258">Published</td></tr><tr class=""><th style="vertical-align:top;" headers="d9888e245-option" id="d9888e267">Green</th><td style="vertical-align:top;" headers="d9888e245-desc d9888e267">Confirmed</td></tr></tbody></table>
    
    Customizable background colors show or highlight shifts of different types.