---
schema_version: "1"
id: aa84b2eca1ed1b5758d68c2662b971f752e12fbcd50f160783aaba34dca1ac7a
title: Set Up Video Appointments with Amazon Chime
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_set_up_video_appnts_with_chime.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_set_up_video_appnts_with_chime.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af5b663721b9109124e8bc8c234f198e2b6b8075b62b5b09b52bbd736e35d445
description: Salesforce Scheduler provides integrated Amazon Chime for video calls. The feature operates in the Bring-Your-Own-Application (BYOA) model and requires that you have an Amazon Chime account. After you enable and configure video call settings, Salesforce Scheduler uses Amazon Chime for all video appointments. Salesforce Scheduler also provides Virtual Appointment Email templates that you can use to send notifications to unauthenticated users for upcoming video appointments.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Set Up Video Appointments with Amazon Chime

Salesforce Scheduler provides integrated Amazon Chime for video calls. The feature operates in the Bring-Your-Own-Application (BYOA) model and requires that you have an Amazon Chime account. After you enable and configure video call settings, Salesforce Scheduler uses Amazon Chime for all video appointments. Salesforce Scheduler also provides Virtual Appointment Email templates that you can use to send notifications to unauthenticated users for upcoming video appointments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- **[Set Up Virtual Calls For Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_assign_video_call_user_perm_to_srvc_resources.htm&release=264.0.0&type=5)**  
    Assign permission sets and connect and configure Amazon Chime for Virtual Calls.
- **[Configure Video Calls](https://help.salesforce.com/s/articleView?id=platform.ls_configure_video_calls.htm&release=264.0.0&type=5)**  
    After you set up your AWS account and your connection to Salesforce, configure video appointments.
- **[Add the Video Call Utility Item to the Utility Bar](https://help.salesforce.com/s/articleView?id=platform.ls_add_video_call_utility_item.htm&release=264.0.0&type=5)**  
    Make joining a video call easy for service resources and your users by adding the video call component to the Salesforce utility bar. The Video Call utility item isn’t supported on mobile web browsers.
- **[Add the My Appointments Micro Calendar Console to the Utility Bar](https://help.salesforce.com/s/articleView?id=platform.ls_add_my_appointments_utility_item.htm&release=264.0.0&type=5)**  
    Make viewing past and upcoming appointments easy for service resources and your users by adding the My Appointments micro calendar console to the Salesforce utility bar. The My Appointments micro calendar console isn’t supported on mobile web browsers.
- **[Create Pages for Virtual Calls on Your Experience Site](https://help.salesforce.com/s/articleView?id=platform.ls_create_page_for_virtual_calls_experience_site.htm&release=264.0.0&type=5)**  
    Add two separate pages to your Experience site to add the two components that Virtual Calls needs.
- **[Configuration of Email Notifications for Unauthenticated Users](https://help.salesforce.com/s/articleView?id=platform.ls_configure_email_for_unauthenticated_users.htm&release=264.0.0&type=5)**  
    To send notifications about upcoming video appointments to unauthenticated users, create a Record-Triggered flow on the Service Appointment object. Configure the flow to retrieve the recipient’s email address and the assigned service resource name. Then, update the service appointment record to add the service resource name to a custom field. You can then create an Apex action to send email notifications that use the available Virtual Appointment Email templates.