---
schema_version: "1"
id: 66bd84e9ce90f8a0818c31b28466ca77e748a6fc0892a884459a4e4ba553bf86
title: Set Up Service Territories in Salesforce Scheduler
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_set_up_st.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_set_up_st.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 41512487efb6334fdc4c3fd43f3f403a1f1b09cd0c1a5fa4d590a0baff5b7cf5
description: Create and configure service territories to organize your service resources and ensure that they’re assigned to appointments near their home branch.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Set Up Service Territories in Salesforce Scheduler

Create and configure service territories to organize your service resources and ensure that they’re assigned to appointments near their home branch.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

1. **[Enable Maps and Location Services in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_provide_maps.htm&release=264.0.0&type=5)**  
    Salesforce Scheduler uses maps and location services to search for appointment locations (service territories).
2. **[Configure State and Country Picklists](https://help.salesforce.com/s/articleView?id=platform.ls_set_up_picklists_intro.htm&release=264.0.0&type=5)**  
    Set up state and country picklists to let users select states and countries from a predefined, standardized list instead of entering state and country data into text fields.
3. **[Extend Location Search](https://help.salesforce.com/s/articleView?id=platform.ls_extend_location_search.htm&release=264.0.0&type=5)**  
    Enable location search to let users search for and select appointment locations when scheduling appointments.
4. **[Create Service Territories in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_create_service_territories.htm&release=264.0.0&type=5)**  
    Create service territories to organize your service resources and ensure that the service resources are assigned to appointments near their home branch.
5. **[Virtual Territories](https://help.salesforce.com/s/articleView?id=platform.ls_virtual_territories.htm&release=264.0.0&type=5)**  
    Admins and territory managers can create virtual territories to give customers and service resources the flexibility to take appointments from anywhere. A virtual territory is a service territory that is created without an address for a group of service resources that are available for appointments on virtual channels, such as phone and video.
6. **[Data Integration Rules for Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_data_integration_rules_for_salesforce_scheduler.htm&release=264.0.0&type=5)**  
    See how Salesforce Scheduler uses data integration rules to populate and update geolocation data.
7. **[Assign Service Resources to Service Territories in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_assign_resources_st.htm&release=264.0.0&type=5)**  
    Assign service resources to service territories to ensure that appointment attendees are associated with the correct locations. Service resources assigned to a service territory are referred to as service territory members.
8. **[Assign Service Territories to Work Types in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_assign_wt_service_territories.htm&release=264.0.0&type=5)**  
    Map each service territory (location) to a work type (appointment template).
9. **[Guidelines for Managing Service Territories in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_territory_guidelines.htm&release=264.0.0&type=5)**  
    Learn how to manage your service territories.

#### See Also

- [Assign Service Territories to Work Types in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_assign_wt_service_territories.htm&release=264.0.0&type=5 "Map each service territory (location) to a work type (appointment template).")
- [Set Up Operating Hours in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_set_up_oh.htm&release=264.0.0&type=5 "Operating hours represent the time slots during which appointments can be scheduled. For example, if a bank allows mortgage appointments at a branch only Monday through Wednesday, from 8 AM to 2 PM, create operating hours for the mortgage work type that reflect this requirement.")