---
schema_version: "1"
id: 24f44f101b9daf7bab5c334c757172d5700f6a22b5e3a7bcedd8c45932787e63
title: Set Up Approval Process for Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_set_up_shift_approval_process.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_set_up_shift_approval_process.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 68db69d803676fdf4dacdf55398555cf857cd9f38d2a4875bc18c8278600e0ac
description: Streamline updating shift statuses by enabling the approval process. With the approval process, service resources and territory managers receive email alerts when a shift is created, approved, or rejected.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Set Up Approval Process for Shifts

Streamline updating shift statuses by enabling the approval process. With the approval process, service resources and territory managers receive email alerts when a shift is created, approved, or rejected.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- **[Create a Queue](https://help.salesforce.com/s/articleView?id=platform.ls_create_queue.htm&release=264.0.0&type=5)**  
    A queue defines the roles that receive email notifications. Create a queue to send email notifications to territory managers or services resources when the status of a shift is updated.
- **[Create Email Templates](https://help.salesforce.com/s/articleView?id=platform.ls_create_email_templates.htm&release=264.0.0&type=5)**  
    Define email templates for each status of a shift. For example, you can create email templates for creating, approving, or rejecting a shift.
- **[Create an Approval Process](https://help.salesforce.com/s/articleView?id=platform.ls_create_approval_process.htm&release=264.0.0&type=5)**  
    Create an end-to-end process for approving or rejecting shifts.