---
schema_version: "1"
id: 1f50331a2278e0d851e3553472f6c25ee52d167da0a7d9a7224cbfd9c7dbb832
title: Set Up Inbound Scheduling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_set_up_inbound_scheduling.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_set_up_inbound_scheduling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cbc1e70fd517e4d19725a4a7dde751dd1d8e7dcdb16a2d4d840ea83d0fd44d2c
description: Set up and configure the provided standard inbound flow templates to let your authenticated external users (customers and partners) and unauthenticated users (prospects) quickly schedule appointments with your employees.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Set Up Inbound Scheduling

Set up and configure the provided standard inbound flow templates to let your authenticated external users (customers and partners) and unauthenticated users (prospects) quickly schedule appointments with your employees.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- **[Set Up Scheduling for Authenticated External Users](https://help.salesforce.com/s/articleView?id=platform.ls_inbound_overview.htm&release=264.0.0&type=5)**  
    With Salesforce Scheduler, your authenticated external users (customers and partners) can use standard flow templates to quickly schedule appointments with your employees. Users can easily search for and select the right person, topic, location, and date and time of the appointment. You can either use the provided standard flow templates or create flows based on those templates and customize them to suit your business requirement.
- **[Set Up Scheduling for Guest Users](https://help.salesforce.com/s/articleView?id=platform.ls_set_up_guest_users.htm&release=264.0.0&type=5)**  
    Salesforce Scheduler provides a standard flow template, Inbound New Guest Appointment, to let your unauthenticated external users (leads or prospects) quickly schedule appointments with your employees. Users can easily search for and select the right person, topic, location, and date and time for the appointment. You can either use the provided standard flow template or create a flow based on the template and then customize the new template per your business needs.

#### See Also

- [_Trailhead_: Multi-resource, Inbound, and Concurrent Scheduling with Salesforce Scheduler](https://trailhead.salesforce.com/content/learn/modules/multi-resource-concurrent-and-inbound-scheduling-with-lightning-scheduler)