---
schema_version: "1"
id: 87f19d71f139615da8d1e3ff7ff55e080254dc86db9f93770202d787b4477d95
title: Set Up Group Service Appointments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_set_up_group_service_appointments.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_set_up_group_service_appointments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2816e56ed94d846472ba6d000bca48097e0b3692df10b3fda4de1e9110e2886a
description: Use group service appointments to create appointments for a large group of customers, and provide them with the flexibility to enroll in or unenroll from the service appointment. For example, create and allow multiple users to enroll in a resume workshop. Also, directly enroll lead records and authenticated users to the appointment or share the group appointment enrollment URLs with unauthenticated users via email.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Set Up Group Service Appointments

Use group service appointments to create appointments for a large group of customers, and provide them with the flexibility to enroll in or unenroll from the service appointment. For example, create and allow multiple users to enroll in a resume workshop. Also, directly enroll lead records and authenticated users to the appointment or share the group appointment enrollment URLs with unauthenticated users via email.

### Required Editions

After you configure the Outbound New Appointment flow and Enroll or Unenroll Service Appointment Attendee flow templates, authenticated external users (customers and partners) and unauthenticated users (prospects) can quickly enroll to or unenroll from group appointments with your employees. Also, set up email notification templates that are sent when your users enroll to or unenroll from a group service appointment.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- **[Considerations for Group Service Appointments](https://help.salesforce.com/s/articleView?id=platform.ls_considerations_for_group_service_appointments.htm&release=264.0.0&type=5)**  
    Here are some things to keep in mind when you schedule a group service appointment.
- **[Configure the Outbound New Appointment Flow for Group Appointments](https://help.salesforce.com/s/articleView?id=platform.ls_configure_outbound_new_appointment_flow.htm&release=264.0.0&type=5)**  
    Service resources can create group appointments and send email notifications to your customers, partners, and prospects after you configure the Outbound New Appointment flow. Configure the Outbound New Appointment flow to generate enrollment URLs for two experience sites, an enrollment URL for guests, and an unenrollment URL.
- **[Configure the Enroll and Unenroll Service Appointment Attendees Flow for Experience Site Setup](https://help.salesforce.com/s/articleView?id=platform.ls_configure_enroll_and_unenroll_svc_appt_attnd_flow_for_exp_site_setup.htm&release=264.0.0&type=5)**  
    To create experience site URLs for group appointment enrollment and to send emails to your users when they enroll to a group appointment, configure the Enroll and Unenroll Service Appointment Attendees flow.
- **[Set Up Experience Site for Authenticated External Users for Enrollment and Unenrollment](https://help.salesforce.com/s/articleView?id=platform.ls_set_up_experience_site_for_auth_users_to_enroll_and_unenroll.htm&release=264.0.0&type=5)**  
    Create an experience site that your authenticated external users (customers and partners) can use to enroll to and unenroll from the group service appointment.
- **[Set Up Experience Site for Unauthenticated Users for Enrollment and Unenrollment](https://help.salesforce.com/s/articleView?id=platform.ls_set_up_experience_site_for_unauth_users_to_enroll_and_unenroll.htm&release=264.0.0&type=5)**  
    Create an experience site that your unauthenticated users (prospects) can use to enroll to and unenroll from the group service appointment.

#### See Also

- [Considerations for Group Service Appointments](https://help.salesforce.com/s/articleView?id=platform.ls_considerations_for_group_service_appointments.htm&release=264.0.0&type=5 "Here are some things to keep in mind when you schedule a group service appointment.")